Bashir R. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Stayed up to date and gained extensive knowledge of Booking.com's procedures and products in order to assist/guide colleagues in both the Customer Service and Partner Service departments- Was selected for a 13 week learning exchange with the Toronto local partner office where I was trained by the Area Manager and the team in significant aspects of the Account Manager role while contributing my own experience as a Senior Guest Specialist in the program and following its completion- Worked with our internal departments and partners when dealing with mass issues with a special focus on: clear communication to all parties involved, cost reduction and clearly instructing customer service agents and partners on follow up steps- Promoted Booking.com's culture and helped facilitate its long-term vision through case ownership and providing a positive experience for our guests, partners and colleagues- Identified fraudulent properties and communicated to internal departments and guests in order to reduce costs and manage the potential negative impact to the company’s brand- Took ownership of Executive complaints and escalated cases in order to make certain the issue is resolved to a reasonably satisfactory level- Consistently exceeded management’s expectations in the role and received positive feedback during my time training with the Toronto local partner's office

Toronto, Ontario, Canada

- Worked within and contributed to supporting a high performing team environment- Deescalated high-risk cases faced by clients- Negotiated between clients and partners to find win-win solutions- Was able to thrive in Booking.com's implementation of new ideas and apply practices that follow through with the company's mission to best serve our customers

Toronto, Ontario, Canada

Montreal, Canada Area

As an Arts Reporter I developed and matured my writing skills, learned to work withmy editors in producing quality content. I also learned to network and build relationships with media relations professionals and learned to work under pressure while never missing a deadline. I alsoconsistently had every single story I wrote published both online and in the print edition of thenewspaper.

Amman Governorate, Jordan

During my time as an Administrative Assistant at LeanGene (a medical supply company,) I learned how to work well within a team, and to meet the needs of more specialized clients. Using my language skills I assisted team members in translation from Arabic to English and often communicated company services to prospective clients as well as addressing their questions and concerns.I also learned about the needs of Syrian refugees in Jordan, the logistical challenges faced by humanitarian organizations, and the vital importance of their work and funding.