Bashirat Seriki Email & Phone Number

Lagos State, Nigeria

Ibadan South West, Oyo State, Nigeria

Ensured the full implementation of the Customer Services strategy across the business.• Ensured that the Customer Services function operates effectively and that the functions’ activitiesare aligned to the Company objectives.• Ensured the accurate processing of customer quotations, orders, and order confirmations withinagreed timescales.• Ensured that all customer enquiries are satisfactorily managed, resolved, and closed withinagreed timescales.• Ensured that efficient services were delivered to internal and external customers.• Actively promoted and managed the process of continuous improvement in Customer Servicestandards within Call Enquiries and Order Processing.• Created and sustained positive team environment by displaying high levels of motivation andexcellent team spirit.• Promoted effective communication throughout all levels of the Customer Services function.• Answered customer questions and helping them solve problems.

Ibadan, Oyo State, Nigeria

Executed record filing system to improve document organization and management.• Handled confidential information with discretion and demonstrated clients focus withprofessionalism.• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.• Managed office inventory by restocking supplies and placing purchase orders.• Entered data into designated data base and forms.• Answered and directed phone calls.• Supervised support services and clerical workers.• Maintained professional and technical knowledge by attending seminars; establishing personalnetworks.• Performed various administrative duties such as operating system, printing, scanning, and mailing