• Diligently performed ATM monitoring and second-level support, including prompt escalation to vendors for third-level support.• Accurately generated periodic reports on system services and presented to the IT management.• Provided application support to internal staff and external customers through a service management portal.• Configurated administered and provided support for the branch’s POS terminals• Provided support for merchant POS terminals by collaborating with the Nigeria Interbank Settlement System (NIBSS) and the respective switching companies.

• Participated in providing technical support and supervision of Joint Admissions and Matriculation Board (JAMB) candidates during the Computer Based Test (CBT).• Collaborated in the provision of training and support to end-users after the implementation of an Enterprise Resource Planning (ERP) System at the National Information Technology Development Agency (NITDA).• Performed back-end administration of subsidiary company’s e-commerce website.• Contributed to the technical design, development, and implementation of various applications using existing and emerging platforms.• Performed analysis, coding, and unit testing for various tasks as per technical specification.