As a Customer Relationship Manager, my primary responsibility is maintaining long-term, post-sales relationships with existing customers across a wide selection of individuals/companies. I pro-actively work with customers to ensure they continue to receive on-going value from MyTasker and the time they have purchased. I also collaborate with project management/Operations team to ensure successful implementations and focus on relationship management to ensure that the customers are served as positive references and can continue their standardization on MyTasker.Responsibilities:My primary responsibilities are to engage the appropriate contacts to ensure that their changing business objectives are identified and are being met by the current and future implementations. I play the role of the customer’s advocate to ensure they are receiving appropriate support from all areas of the business.My Objectives & What I do to Achieve them: To be successful in this role, I am goal-driven, creative, detail-oriented and enthusiastic about providing exceptional service to meet our customers' business needs. I also take on a leadership role within the customer project team, assuming full ownership of projects that will contribute towards the team’s growth and objectives. I also work under the guidance of a manager within the Client Services department to create project plans, engage relevant stakeholders, execute the projects and analyze results.

Operations Responsible for managing operations & spearheading teams for achieving & exceeding the KPI’s Preparing & compiling & presenting various weekly/monthly MIS reports pertaining to process, and productivity.Quality Auditing Calls & giving relevant feedbacks. Responsible for constructive inputs in the Quality legend.  Preparing the training & certification calendar for supervisory staff.Training Responsible for training & certification of New hires within the TAT Preparing and generating reports for tracking the OJT performance & ensuring smooth handover from training to Operations. Responsible for identifying TNI for below par performance preparing the schedule for CARE BAY. Responsible for training agents on the Newly Launched Products and up training on all updates on day to day basis. Soft skill enhancement training in order to improve customer satisfaction at the new hire level as well as at the floor level.

• Responsible for sourcing, identifying, attracting, securing, and closing the qualified candidates.• Posting the job requirements on various job sites to identify the right candidates.• Handled Contract to Hire, Fulltime, and also contracting jobs for various clients associated with the Bartronics America.• Scanning all the resumes, involving in initial screening and maintained a resume database.• Identifying the right candidates on the website and finding their interest in the job profile and the company.• Convincing candidates on their respective offers and terms and conditions of the firm.• Coordinating, scheduling, & conducting interviews.• Keeping track of responses & short-listing profiles.• Direct sourcing candidates using advanced Internet and various recruitment techniques.• Participate in weekly recruitment meetings focused on troubleshooting difficult positions.• Worked on requirements in technologies like J2EE, Microsoft Technologies, VC++, C++ UNIX, Testing, Oracle Database Administrators, and Network Administrators.• Coordinated with the account managers in US for new requirements and responsible for the work allocation to the team members.• Involved with all task of a recruiter which involved in searching candidates in Job portals like Dice, Corp 2 corp, etc and validating them before submittal.• Regular follow-up with the candidates and Account managers till the purchase order is achieved.

I was selected in Limtex Info tech in their own captive process of web designing. There my profile is to speak up with the clients for their web designing process.

• Providing IT recruiting support to hiring managers• Worked with PeopleSoft, and PeopleSoft Sales Force software.• Perform coordinate hiring activities, including sourcing, advertising, interviewing, and pre- screening. • Ensuring prompt, professional service for internal clients to meet open headcount requirements.• Worked on Specific technical positions include: Programmers: C/C++, Java, J2EE, UNIX, PERL, NET, VB/VBA, Oracle, Sybase and SQL, Database Administration: Sybase, Oracle, MS SQL, Access and Project managers.• Work with the Hiring Managers to ensure that they have qualified candidates for every external search.• Worked through third-party staffing companies to locate and pre-qualify telecom professionals.• Sourced the Internet, Posted jobs on line, Pre-qualified candidates by phone for various positions around the country.• Developed an applicant database• Assisted with negotiation of offers and management of hiring process• Interviewed and screened candidates for client companies------------------------------------------------------------------------------------------Jobsbridge Support Executive:1) Speaking to Jobseekers and getting them registered on the portal jobsbridge.2) Speaking to different vendors asking them to post the resume on their consultants.3) Speaking to different employers and posting their job on the portal.4) Asking jobseekers to respond to certain jobs which are urgent and need responses.5) Ensuring the usiblity of the site increases.6) Ensuring the traffic for jobsbridge increases.

Was workin as a Operation Executive.Responsiblity Includes taking incoming call from customers and solving their queries. Reporting to the Team Lead with daily activity report.

Jobsbridge Web portal Supprot

Worked as a Customer Service Associate for their Vodafone process in Kolkata.Responsible for taking incoming calls and solving their issues as per the guidlines provided by the client.

I started my carrer with this company.I worked as Customer service associate in 1912 process. Our client was CESC - Calcutta Electric Supply Corporation.Position required dealing with irate customers who used to face problem regarding powercut.