- Led the seamless onboarding of new Customer Service Associates (CSAs) by coordinating with key stakeholders across departments, ensuring resource readiness and meticulous preparation.- Managed the feedback mechanisms for the "Graduates Bay" program, synthesizing NHX surveys to provide actionable insights and escalating critical issues promptly.- Identified and resolved operational challenges, maintaining accountability and escalating issues to senior management when necessary.- Provided comprehensive support for reporting activities within Graduates Bay, maintaining an updated repository of documents and trackers.- Ensured process adherence and championed standardization while promptly addressing irregularities.

- Managed inbound and outbound communications in English and Arabic, delivering accurate information on Amazon's services in the MENA region.- Provided exceptional customer service through various channels, adhering to corporate policies and standards.- Promoted to the exclusive S.W.A.T. team within 7 months, handling specialized customer service support and training new hires.- Conducted one-on-one meetings and provided support to tenured CSAs, fostering collaboration and knowledge sharing.

- Implemented on and off-site metadata and meta-tags for optimal search engine optimization (SEO) across all lessons.- Identified key lessons from a diverse range of K-12 courses, conducted thorough analysis, and prioritized content for over 500 lessons. Uploaded content to YouTube, strategically incorporating relevant off-site metadata to enhance SEO and visibility.- Ensured quality control and cohesiveness of published content, optimizing search engine visibility and engagement.- Curated and prioritized content for over 500 lessons, collaborating with internal teams and stakeholders on various projects.

- Provided tailored product information and negotiated contracts with clients, enhancing sales and client relationships.- Conducted sales presentations and collaborated with manufacturers to develop comprehensive solutions for clients.-Negotiated and formulated contracts with potential clients, ensuring advantageous pricing schedules for quotes, promotions, and negotiations.