As a Salesforce and customer experience consultant, Sebastiaan can be seen as a real customer service evangelist; during multiple successful global Salesforce implementations, he has gathered profound knowledge of customer experience software implementations. He strives to maximize clients’ value by optimizing the customer and user experience as well as clients’ customer focus. Sebastiaan is particularly focused on training and adoption of the CRM tooling throughout the whole organization, as he sees that a focus on people, processes and software combined is most successful. Not only can he build Salesforce solutions, but also guide the client in adopting a new CRM approach. Next to his (field) service and operational process skills he is mostly appreciated by his clients for his analytical thinking and problem-solving skills. Sebastiaan is always easy to approach and likes to solve a complex puzzle.