Diane Welburn Email & Phone Number

Ontario, Canada

Assisting with Marriott Loyalty rewards for guests. Helping to update their account.

Sarnia Ontario

Assisting guests with making reservations, modifying reservations or cancelling reservations. Informing guests of packages available at the hotels. Assisting guests with information about the hotel they are calling about.

Alvinston Ontario

I write articles about parenting, recipes, health, product reviews and giveaways. I have been featured in HOSS Magazine for a recipe. The companies I have worked with are: Udderly Smooth, Delta Hotels and Resorts, Bath & Body Works, Slammers Snacks, Emmerson, Breville, ORECK, Giant Tiger, Disney Movies Canada, NCircle Entertainment, Medieval Times Dinner & Tournament, WORX and many more.

London Ontario

· Worked as a technical support agent for a major DSL company in the states. · Worked in the Retention Department. I had to save the sale and assist customers with getting their technical or line issues resolved quickly. · Worked in The Supervisor Escalation Team (TSET) to assist customers with complaints and help them with resolving their technical support issues in a timely manner. · Created dispatch tickets for the cable technicians to come to the customer’s home. · Talked with the central office to help get issues resolved on outside wires. · Followed up with the customer to make sure their issues were resolved. · Won several “Save the Sale” awards for saving the most customers in a week. · Had great Quality Assurance levels. · All technical support for Teletech was done over the phone.