Basil A. Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Managing a team of SDR responsible for customer acquisition within the new construction project and building long-term relationships with construction enterprises.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

- Supervising a team more than 12 sales representatives- Supporting the sales reps in-field on regular basis- Providing coaching on a regular basis- Consistently exceeding weekly sales goal.- Proposing available packages and/or services tailored to the customers’ needs.- Providing a high level of customer service support with product expertise and advanced sellingskills.- Developing and maintaining relationships with customers to ensure client satisfaction.

Ottawa, Ontario, Canada

-Consistently exceeding weekly sales goal.-Proposing available packages and/or services tailored to the customers’ needs.-Providing a high level of customer service support with product expertise and advanced sellingskills.-Developing and maintaining relationships with customers to ensure client satisfaction.

Ontario, Canada

Troubleshooting and maintaining machines Transferring of capsules onto packaging line and packages as per product documentation; include material handling, set up, operation and sanitation of packaging line equipment in addition to performing quality checks and product inspection and testingCompleting all documentation required, including in-process checks, performing appropriate corrective measures as required; participates in inspections, audits and investigationsFollowing all SOP’s, GMP’s and Safety procedures

Al-Riyadh, Saudi Arabia

Provide technical Support to field engineer of Level II.High management Performance analytical reporting Monitor alarms and performance information on the 24x7 basisDispatch the Field Engineers on the Outages. Respond to Network Customer Support Team within agreed SLA time frameGiving report to management time to time about the current outages / degraded issuesPerform periodical network backups and health checks to determine network status.Create and update/manage trouble tickets for any detected problemManaging technical escalation to ensure faults is rectified within agreed SLAsPerform Escalation and Notification to keep management and other business units informed during system outages.Ensure proper work progress, shift handover, data communication, team work spirit Level 2 support for STC customer care and Remote resolution teams for both FTTH and VDSL.STC HBU support for IMS migration troubleshoots for landlines services.Train RRC and ENOC governance in STC networks for IMS and NGN voice activation and troubleshoot.STC EBU customers support for services troubleshoot.Support STC IT for activation orders troubleshoot for FTTH and VDSL.

Al-Riyadh , Saudi Arabia

Leading engineers of third party companies during integration and troubleshootingintegrating new sites Creates technical documents and training material.Provides customers with a variety of support services (2G,3G and 4G)Managing third party companies’ teams to implement the new Huawei BTS.Provides technical support activities such as configuration support, network element deployment support, maintenance release and software update deployment, and on-site trainingPreparing the network link for the new integrated sites (CWO engineer) Escalation to a higher level support in case of difficult or time critical problems or need due to a configuration control.Participate in field trials, QC, PAT, customer demos.Utilizes various tools and knowledge databases available to assist in the troubleshooting process.

Kuala Lumpur, Malaysia

Demonstrating Microprocessor LaboratoryHelping students to understand Microprocessor and Assembly languageHelping students to follow the lab manualHelping the students in writing reports

Al-Riyadh, Saudi Arabia

Principles of fiber optics and modern communication technology Data communication Networking MSAN/FTTX GPON firmware upgrading Services installation and activation

Riyadh, Saudi Arabia

network rollout.activate new customers lines Technical support to the customer, including pre-sales activities. Establishing Networks (Cobber & FTTX)Routing configuration Dealing with softswitch and MPLS networkENOC – Customer Operation Modem configuration

Kuala Lumpur, Malaysia

Supporting and supervising new Students in registering their subjects in school and dealing with the initial problems of international students when they arrive in Malaysia for the first time.