Server Administration: Proficiently manage and maintain Windows server environments, maintaining patches, ensuring high availability and performance.Network Management: Design, implement, and oversee network configurations, including routers, switches, and VPNs.Security and Compliance: Establish and enforce security protocols, ensuring compliance with industry regulations and safeguarding against cyber threatsSecurity Audits: Performing security Audits and maintaining cyber security for all users.Troubleshooting and Support: Diagnose and resolve complex hardware and software issues, providing timely technical support to end-users.Documentation and Reporting: Maintain comprehensive documentation of system configurations and generate insightful reports on performance and security.Vendor Collaboration: Collaborate with vendors for hardware procurement, maintenance, and support agreements, evaluating new technology solutions.Project Management: Successfully plan and execute IT projects, ensuring alignment with organizational goals.Team Collaboration: Foster a collaborative environment by working closely with cross-functional IT teams and department heads.

•Spearhead technical support efforts, ensuring the smooth operation of all IT systems within the hypermarket.•Resolve hardware and software issues promptly, minimizing downtime and disruptions to daily operations.•Collaborate with cross-functional teams to implement system upgrades and enhancements, improving efficiency and customer service.•Conduct regular system audits to identify vulnerabilities and proactively address potential security threats.•Provide training and guidance to staff on IT tools and procedures, enhancing their technical proficiency.•Maintain an organized inventory of IT equipment and supplies, optimizing resource allocation.