Basil Ganapathy Email & Phone Number

Provided expert technical support for merchant services platforms, troubleshooting and resolving issues related to payment processing, software integration, and network connectivity.Managed user accounts and permissions across various systems, ensuring secure access and efficient user management in accordance with company policies.Conducted comprehensive training sessions for end-users on software applications, payment terminals, and troubleshooting techniques, enhancing user proficiency and reducing support tickets.Collaborated with cross-functional teams including IT, development, and customer service to address complex technical challenges and implement solutions.Monitored and analyzed system performance metrics to identify potential issues proactively and implement preventive measures.Ensured all merchants achieved and maintained PCI DSS compliance, significantly reducing violations and associated fines by proactively identifying and addressing potential security gaps.

Aberdeen, Nj

Trained, motivated, and guided team members, ensuring consistent adherence to Starbucks' high service standards.Successfully handled customer complaints, staffing adjustments, and quality control in a fast-paced, high-pressure environment. Developed strong problem-solving skills to address operational challenges and ensure smooth store operations.

Freehold, New Jersey, United States

Provided expert technical support to a diverse customer base, demonstrating the ability to diagnose and resolve complex issues efficiently. Utilized strong problem-solving skills to analyze symptoms, logs, and user feedback, ensuring swift identification of root causes and effective solutions. Communicated complex technical concepts clearly to customers of varying technical backgrounds, showcasing exceptional communication skills.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Bachelor Of Arts - Ba, Psychology