Basil Hamdan Email & Phone Number

Dubai, United Arab Emirates

*Voice of Customer:(Community Management)Working with a big team members to help out the company to reach their potential targets in solving the Americana Restaurants well-known brands (Pizzahut,KFC & Hardee’s) customers issues over all SM channels like (Facebook,Instagram and Twitter).*Handling customers low-high level complaints, and reach customer satisfaction.*Providing the better customer service aspects to insure and maintain my KPI’s level.*Checking/Initiating… Show more *Voice of Customer:(Community Management)Working with a big team members to help out the company to reach their potential targets in solving the Americana Restaurants well-known brands (Pizzahut,KFC & Hardee’s) customers issues over all SM channels like (Facebook,Instagram and Twitter).*Handling customers low-high level complaints, and reach customer satisfaction.*Providing the better customer service aspects to insure and maintain my KPI’s level.*Checking/Initiating customers Refunding process through Americana payment gateway provider.*Helping the management in generating and analyzing SLA reports.*Using Dashboard’s tool Sprinklr to manage and respond to all brands customers inquiries and complaints i’m very fast manner to keep and enhance KPI and SLA levels Show less

Sharjah, United Arab Emirates

Social Media SpecialistDr Scent, Sharjah, Shj• Design a social media strategy that aligns with company's strategy as a whole and marketing strategy in specific.• Customize strategy for every market to fit its needs, and on-board & train marketing & social teams in +13 markets.• Setup regular content & plan review sessions with UAE market to improve quality of content.• Plans and executes all web, SEO/SEM, database, social media, and display advertising… Show more Social Media SpecialistDr Scent, Sharjah, Shj• Design a social media strategy that aligns with company's strategy as a whole and marketing strategy in specific.• Customize strategy for every market to fit its needs, and on-board & train marketing & social teams in +13 markets.• Setup regular content & plan review sessions with UAE market to improve quality of content.• Plans and executes all web, SEO/SEM, database, social media, and display advertising campaigns.• Increasing sales growth for 40% by reaching new potential customers.• Manage & control online marketing responsibilities Website, Noon, Amazon.• Acting as an active manager of 4 team members manage them to reach our department plans target.• Recording & follow up for all sales orders records.• Stay up to date with trends in all markets and come up with ad-hoc mini-campaigns that keep brand on regions' social media map.• Set team's KPIs, conduct 1:1 meetings to review performance and achievements of each individual regularly, and make sure all projects are being met within deadlines."IT Responsibilities"• Planing & Changing whole office network infrastructure to insure the availability to reach best performance.• Control all IT security challenges.•changing from old WordPress website to a new Magneto website. Show less

Dubai Mall

• Network and Application support for eReceipt – software.• Installation and configuration of POS application and printers.• XML coding for application enhancements and System automation.• Lunching L2 tickets remotely, onsite within agreed SLA time frames and ensure all tickets timely updated.• Installing and configure prerequisite applications and programs.• Managing client support calls and task.• Monitoring Systems and Report Incidents.

Deira, Dubai, United Arab Emirates

• Network and Application support for eReceipt – software.• Installation and configuration of POS application and printers.• XML coding for application enhancements and System automation.• Lunching L2 tickets remotely, onsite within agreed SLA time frames and ensure all tickets timely updated.• Installing and configure prerequisite applications and programs.• Managing client support calls and task.• Monitoring Systems and Report Incidents.