Meet guests on arrival and escort them to their rooms and ensure that they are settled in their roomsTake note of the needs of guests by learning about their likes, dislikes, allergies, etc.Have adequate knowledge of various drinks and foods in stockServe drinks and foods to guestsAssess and restock wine and all drink types when necessaryKeep up with hotel policies on safety and hygieneEscort guests out of their rooms or tables when they are checking out of the hotelAppear presentable before guests at all timesRecommend and arrange amenities for each guest in the hotelOn hand to serve the guests when necessaryMaintain communication with housekeepers to ensure rooms are kept clean for guests at their convenienceEnsure that rooms meant for guests are kept clean alwaysCarry luggage for guests on arrival to the room or the door of the roomEnsure that guest deliveries are done on timeManage welfare of guests like shoe shining and cloth pressing, and other relevant servicesCarry out formal table service as well as service of drinksMaintain quality of fine antiques and artArrange tables with flowers and other necessary decorationsWork with kitchen staff to ensure timely service of food to guestsAnswer questions from guests in regards to hotel amenities and food & drinks menuInform other departments in the hotel about the preference of individual guestsCreate updates in hotel software on preferences of various guestsPerform basic check in and check out functions as well as room reservationHandle requests, apply payment, verify and adjust bills, activate room keys, etc.Update company management on guest feedback or experience on their stayMaintain professional relationship with guests, applying caution and respectServe as middleman between other departments and guests, relaying information both waysClear table when guests are done with the food or drinks for maintenance of clean environmentCould also give a farewell greeting to guests at the end

I did my training at South African Butler Academy

Fundings

Concierge

Doorman

general worker

using machinery tool to drill the rocks

security dispatch