Basil Lyn Parks Email & Phone Number

San Antonio, Texas Metropolitan Area

- Customer relations- Marketing- Product development/success- Product design and implementation - Website design - Process development and implementation - Full life-cycle recruiting of top talent including sourcing, interviewing, offer, negotiation and closing.-Met and exceeded quarterly hiring goals.-Provided an efficient and high-touch experience for every candidate from application to offer.-Recruited new affiliates using social media, trade shows, events, and personal contacts.-Recruited new borrowers for trade financing using social media, email, and personal contacts.-Developed business through digital marketing and community outreach programs.-Communicated with clients and ranchers to improve and develop business relationships.-Responsible for customer satisfaction among AGEX’s customers.-Established patterns to reoccurring issues and provided input to development teams.-Performed troubleshooting techniques via phone or web messenger to identify and resolve issues.-Provided technical support to end-users on proprietary software and applications including -installation basic usage and appropriate service level to warranty.-Identified relevant client events, represented AGEX, and organized booth for industry events.-Planned industry relations events.

Austin, Texas Area

(Formerly RxWiki)-Managed and maintained hundreds of websites, digital marketing, and services.-Customer service support/success, answering inquiries about pricing, product details, screened inbound calls (phone triage).-Managed and maintained confidential documents (e.g. chiropractic patients) for RxWiki customers.-Managed and maintained hundreds of social media business and advertising accounts.-Twice awarded “Website of the Week” award and “Save of the Week” (for retention) in Nov. 2016.-Sold upsells and new services.-Wrote and edited content (website and mobile application).-Managed and maintained hundreds of mobile applications.

Austin, Texas Area

- Customer service support, screened inbound calls (phone triage).- Managed and maintained confidential documents for Protect America customers.- Conducted troubleshooting techniques for Protect America customers.- Answered customer’s questions regarding pricing, products and availability.- Maintained updated knowledge of company products and services to better provide customer support and service solutions.- Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment.- Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.- Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.- Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.

Austin, Texas Area

- Cold and warm called clients in support of numerous customer accounts to sell Yodle’s services.- Built immediate rapport with clients through friendly and engaging attitude.- Expertly overcame objections and secured agreements.- Assisted management with scheduling, training, and quality assurance.

San Marcos, Texas

- Trained new managers, waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols.- Monitored dining room to ensure optimal guest experiences.- Worked with individual servers to improve performance.- Answered customer inquiries and resolve issues promptly.- Scheduled wait and floor staff, approve time off, and rework loads as needed.- Managed 25+ FOH/BOH direct reports. - Managed HR logs including daily payroll, inventory and labor.- Coordinated and implemented marketing and advertising projects. - Managed email mailbox for the restaurant (e.g. GM, AGM).- Managed closing duties, including restocking items and reconciliation of the cash drawer.

Austin, Texas Area

- Assisted guests with making menu choices in an informative and helpful fashion.- Appropriately suggested additional items to customers to increase restaurant sales.- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.- Regularly checked on guests to ensure satisfaction with each food course and beverages.- Consistently adhered to quality expectations and standards.- Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigerators.