- Lead the end to end delivery of Work Packages for Projects- Attend regular project meetings- Defining Business Requirements, Scope, and Scope Matrix- Estimation process- Creating delivery plans- Resource Planning (Supply & Demand)- Time Management- Raising and Monitoring of risk/issues, both at project and portfolio level- Managing Stakeholders- Work towards delivering these projects to agreed timeframes, on budget and quality

•SME for a particular insurance system RIPA•Involved in a number of projects as a BSA•Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions. •Generated new development deals for a real estate development company that focuses on multi-family residential projects, including real-estate market analysis. •Comprehensive database management and migration from SQL to Oracle. •Instruction on… Show more •SME for a particular insurance system RIPA•Involved in a number of projects as a BSA•Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions. •Generated new development deals for a real estate development company that focuses on multi-family residential projects, including real-estate market analysis. •Comprehensive database management and migration from SQL to Oracle. •Instruction on workstation setup for prevention of eyestrain, repetitive strain injuries, and backpain. Give onsite and offsite classes. Show less

Completing Annual/Termination Review for Group Plans ( Man X and Man D )Premium CalculationHandling other general queries Working with team to achieve individual / team targets (KPI’s)Worked on Large Annual Reviews ( Premium Calculation )Prepare operational reports for Group Insurance AdministrationWorked on Capacity Reporting / Quality ReportingPart of GIMO Project 2008 ( Annual Review programme )Data Fix in RIPA system for Claims , UnderwritingWorked… Show more Completing Annual/Termination Review for Group Plans ( Man X and Man D )Premium CalculationHandling other general queries Working with team to achieve individual / team targets (KPI’s)Worked on Large Annual Reviews ( Premium Calculation )Prepare operational reports for Group Insurance AdministrationWorked on Capacity Reporting / Quality ReportingPart of GIMO Project 2008 ( Annual Review programme )Data Fix in RIPA system for Claims , UnderwritingWorked closely with Post Team with regard to Work Management System (Timing) Forecasting of staff for the yearProgramming and updating all standard letters for Australia and New ZealandProvision of premium table for calculation of stamp dutyConducting various user testing on a number of system enhancements Show less

Maintaining good customer relationsPremium Calculation (for Group Plans)Handling other general queries Working with team to achieve individual / team targets (KPI’s)Worked on Large Annual Reviews ( Premium Calculation )

•Handled the Interactive Voice Response (IVR) calls to the inbound call centre•Managed the outsourced call centre team•Regular monitoring of the the call inflow to the call centre (adding new E1 cards) to support additional call inflow•Regular content update to provide uptodate information on the products availability•Comprehensive database management and migration to access•Received a number of recognition for the exceptional work done•Complete Green Belt in Service… Show more •Handled the Interactive Voice Response (IVR) calls to the inbound call centre•Managed the outsourced call centre team•Regular monitoring of the the call inflow to the call centre (adding new E1 cards) to support additional call inflow•Regular content update to provide uptodate information on the products availability•Comprehensive database management and migration to access•Received a number of recognition for the exceptional work done•Complete Green Belt in Service Management (reducing the wait time of request to be actioned) Show less