1) Lead Regional sales team and field team, design and maintain functional structure that’s best suited and adaptive to the commercial strategy2) Implement and follow through field plan based on the cycle plan3) Ensure achievement of sales KPIs of acquisition, growth, retention and revenue targets.4) Grow capability of sales managers and reps through coaching and mentoring5) Partner recruitment, selecting and vetting external agencies to run contracted sales team6) Create distribution plan that drive on-ground execution for the region7) Establish performance expectation and periodic performance reviews.8) Drive merchant acquisition, growth and control churn9) Ensure growth Enterprise unit is BCP compliant

Key Deliverables1. Champion customer obsession across all touch point access, mobile money availability to deliver NPS #12. Drive SME/MSME acquisition and retention3. Define structures to support implementation of partner growth through their lifetime customer journey4. Mentoring high performing team to create and lead strategic marketing initiatives across various markets 5. Lead the definition and execution of the business model, products and GTM/Distribution strategies for the segment6. Engage key partners and industry stakeholders and other partners to execute programs that increases growth and deepens penetration and acceptance.7. Be the lead in co creation of products and services with stakeholders.8. Trade marketing support .

Key contribution1. Provided support in new locations through on-ground training/virtual on web & phone and help & advice to new operations team members.2. Assisted in resolving customer problems beyond the managerial level.3. Served as the operations relationship officer to Key accounts, channel team, Enterprise Business Unit, Finance Team, 4. Managed services on behalf of NGOS that use M-PESA to pay their staff and service providers.5. Maintained continuous lines of communication, keeping partners informed of all critical issues/changes and new products roll out through CVM6. Provided support in new locations through on-ground training on web & phone and help & advice to new operations team members.7. Supported product development team in development of new products in terms of testing and after cutover.8. Ensured all processes are documented and are up to date with a view to offer unmatched Customer experience.

Key Deliverables: 1. Primary, secondary of recharge across channels, acquisition of yu cash mobile agents2. Drive Service, Voice, SMS Revenues and yucash mobile payments.Yucash (Mobile Money) set-up and Distribution 3. Customer acquisition, retention, SOGA/SONA4. Build sales team competencies, training and coaching for future fit.5. Create Distribution plans that drive on ground execution, retention and maximize on revenues.6. Champion customer obsession across all touch point access, network availability to deliver NPS #17. Ensure KYC regulations are adhered to as per regulators guidelines. 8. Drive Exclusive channel roll out across the regions and channel profitability 9. Develop, Coach and motivate teams through structured trainings10. Establish performance expectations and regular individual performance reviews 11. Recommend and execute appropriate rewards and recognition (SIP).

Key contribution1. Facilitated Training Programs for 20,000 M-PESA mobile money sub agents and key accounts.2. Recruited 6000 Principal Agents to provide agency services across the Region.3. Managing North coast Central Territory and coordinating training Logistics.4. Organizing and Coordinating promotional / PR activities in My Territory.5. Ensuring complete records of contracts and other Agreements with our channel partners6. Providing Daily, weekly and monthly sales report to Area Sales Manager.7. Organizing and supervising product awareness campaign.8. Escalating market intelligence and related issues to Safaricom.9. Daily monitoring of M-PESA agent outlets and ensure 100% Float availability in the market