Basil Mathew Email and Phone Number
As a Genesys Cloud Certified Professional, I work with a team of experts to design, develop, and implement cloud-based solutions for clients across various industries. I have successfully delivered multiple projects using Genesys Cloud, a leading platform for customer experience and contact center management.I have a Bachelor of Technology in Computer Science from Rajagiri School of Engineering and Technology, where I honed my skills in data analytics, SQL, and machine learning. I am passionate about learning new technologies and applying them to solve real-world problems.I am looking for a challenging career that demands the best of my professional ability in terms of technical and analytical skills and helps me to grow and enhance my current skill set. I am also motivated to contribute to the company's growth with innovative ideas and collaborate with other talented professionals. I am hardworking, punctual, dedicated, and sincere with my work.
Hexaware Technologies
View- Website:
- hexaware.com
- Employees:
- 15868
-
Senior DeveloperHexaware Technologies Oct 2024 - PresentChennai, Tamil Nadu, India -
Systems Software EngineerTtec Digital Sep 2023 - Mar 2024Hyderabad, Telangana, IndiaEngineered and optimized Automated Inbound and Inqueue Templates, enhancing operational efficiency by 25%.Led API integrations with Nuance, Athena, and Salesforce, reducing system errors by 30% and streamlining processes.Provided comprehensive support for a large-scale project supporting over 2000 agents, ensuring seamless operations.Delivered post-release support, resolving critical issues within tight deadlines, significantly improving system reliability. -
Senior System EngineerInfosys Oct 2022 - Sep 2023Bengaluru, Karnataka, IndiaLed the design, development, and testing of IVR call flows, reducing average call handling time by 20%.Developed bulk user access for over 500 agents using WebRTC and softphones, ensuring seamless remote operations.Conducted training sessions for supervisors and agents across three regions, increasing system adoption by 40%.Played a pivotal role in migration activities, performing sanity testing to ensure a smooth transition without service disruption. -
System EngineerInfosys Jun 2021 - Oct 2022Designed and developed IVR call flows for five regions, supporting 10+ business units in multiple languages.Configured and managed softphone and WebRTC systems for over 500 agents, improving communication efficiency.Conducted rigorous testing for over 50 call flows using Cisco Jabber, ensuring flawless operation across regions.Contributed to the creation of common modules, standardizing and maintaining code for improved system performance. -
Systems Engineer TraineeInfosys Ltd Jan 2021 - May 2021Mysore, Karnataka, India
Basil Mathew Education Details
Frequently Asked Questions about Basil Mathew
What company does Basil Mathew work for?
Basil Mathew works for Hexaware Technologies
What is Basil Mathew's role at the current company?
Basil Mathew's current role is Senior Developer at Hexaware Technologies Ltd. | Genesys Purecloud CX.
What schools did Basil Mathew attend?
Basil Mathew attended Rajagiri School Of Engineering And Technology, Rajagiri Valley P.o, Kakkanad, Kochi- 682 039.
Who are Basil Mathew's colleagues?
Basil Mathew's colleagues are Adlin Savio Andrew Sugan, Mukul Gadre, Kolappan Mayilvanan, Boopathi G, Anushka Surji, Gaurav Kumar, Ravish Gharat.
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Basil Mathew
Bengaluru
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