Senior Developer
Current
Oct 2024 - Present
AeroLeads people directory · profile
Basil Mathew Email & Phone Number
Senior Developer
at
Hexaware Technologies
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Developer
Location
Ernakulam, Kerala, India
Company size
Who is Basil Mathew? Overview
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Quick answer
Basil Mathew is listed as Senior Developer at Hexaware Technologies, a with 15868 employees, based in Ernakulam, Kerala, India. AeroLeads shows a matched LinkedIn profile for Basil Mathew.
Basil Mathew previously worked as Systems Software Engineer at Ttec Digital and Senior System Engineer at Infosys. Basil Mathew holds Bachelor Of Technology, Graphic Design from Rajagiri School Of Engineering And Technology, Rajagiri Valley P.O, Kakkanad, Kochi- 682 039.
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Email format at Hexaware Technologies
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Hexaware Technologies
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Profile bio
About Basil Mathew
As a Genesys Cloud Certified Professional, I work with a team of experts to design, develop, and implement cloud-based solutions for clients across various industries. I have successfully delivered multiple projects using Genesys Cloud, a leading platform for customer experience and contact center management.I have a Bachelor of Technology in Computer Science from Rajagiri School of Engineering and Technology, where I honed my skills in data analytics, SQL, and machine learning. I am passionate about learning new technologies and applying them to solve real-world problems.I am looking for a challenging career that demands the best of my professional ability in terms of technical and analytical skills and helps me to grow and enhance my current skill set. I am also motivated to contribute to the company's growth with innovative ideas and collaborate with other talented professionals. I am hardworking, punctual, dedicated, and sincere with my work.
Current workplace
Basil Mathew's current company
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Hexaware Technologies
5 roles
Basil Mathew work experience
A career timeline built from the work history available for this profile.
Systems Software Engineer
Engineered and optimized Automated Inbound and Inqueue Templates, enhancing operational efficiency by 25%.Led API integrations with Nuance, Athena, and Salesforce, reducing system errors by 30% and streamlining processes.Provided comprehensive support for a large-scale project supporting over 2000 agents, ensuring seamless operations.Delivered post-release support, resolving critical issues within tight deadlines, significantly improving system reliability.
Sep 2023 - Mar 2024
Senior System Engineer
Led the design, development, and testing of IVR call flows, reducing average call handling time by 20%.Developed bulk user access for over 500 agents using WebRTC and softphones, ensuring seamless remote operations.Conducted training sessions for supervisors and agents across three regions, increasing system adoption by 40%.Played a pivotal role in migration activities, performing sanity testing to ensure a smooth transition without service disruption.
Oct 2022 - Sep 2023
System Engineer
Designed and developed IVR call flows for five regions, supporting 10+ business units in multiple languages.Configured and managed softphone and WebRTC systems for over 500 agents, improving communication efficiency.Conducted rigorous testing for over 50 call flows using Cisco Jabber, ensuring flawless operation across regions.Contributed to the creation of common modules, standardizing and maintaining code for improved system performance.
Jun 2021 - Oct 2022
Systems Engineer Trainee
Jan 2021 - May 2021
Team & coworkers
Colleagues at Hexaware Technologies
Other employees you can reach at hexaware.com. View company contacts for 15868 employees →
PB
Pranay Bansod
Colleague at Hexaware TechnologiesNagpur, Maharashtra, India
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PP
Priya Pandey
Colleague at Hexaware TechnologiesChennai, Tamil Nadu, India
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VG
Vikas Garg
Colleague at Hexaware TechnologiesPlymouth Meeting, Pennsylvania, United States
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BP
Brigitte Peter Raj
Colleague at Hexaware TechnologiesIndia
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SN
Shashank Naik
Colleague at Hexaware TechnologiesNagpur, Maharashtra, India
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MV
Manjunath Vanarasa
Colleague at Hexaware TechnologiesAnantapur, Andhra Pradesh, India
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AM
Ameena Mohammad
Colleague at Hexaware TechnologiesChennai, Tamil Nadu, India
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SL
Sharmila Lnarayanan
Colleague at Hexaware TechnologiesChennai, Tamil Nadu, India
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RP
R. Pavithra
Colleague at Hexaware TechnologiesChennai, Tamil Nadu, India
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VA
Vijay Anand
Colleague at Hexaware TechnologiesChennai, Tamil Nadu, India
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Pranay Bansod
Colleague at Hexaware TechnologiesNagpur, Maharashtra, India
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PP
Priya Pandey
Colleague at Hexaware TechnologiesChennai, Tamil Nadu, India
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VG
Vikas Garg
Colleague at Hexaware TechnologiesPlymouth Meeting, Pennsylvania, United States
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BP
Brigitte Peter Raj
Colleague at Hexaware TechnologiesIndia
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SN
Shashank Naik
Colleague at Hexaware TechnologiesNagpur, Maharashtra, India
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MV
Manjunath Vanarasa
Colleague at Hexaware TechnologiesAnantapur, Andhra Pradesh, India
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AM
Ameena Mohammad
Colleague at Hexaware TechnologiesChennai, Tamil Nadu, India
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SL
Sharmila Lnarayanan
Colleague at Hexaware TechnologiesChennai, Tamil Nadu, India
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RP
R. Pavithra
Colleague at Hexaware TechnologiesChennai, Tamil Nadu, India
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VA
Vijay Anand
Colleague at Hexaware TechnologiesChennai, Tamil Nadu, India
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1 education record
Basil Mathew education
FAQ
Frequently asked questions about Basil Mathew
Quick answers generated from the profile data available on this page.
What company does Basil Mathew work for?
Basil Mathew works for Hexaware Technologies.
What is Basil Mathew's role at Hexaware Technologies?
Basil Mathew is listed as Senior Developer at Hexaware Technologies.
Where is Basil Mathew based?
Basil Mathew is based in Ernakulam, Kerala, India while working with Hexaware Technologies.
What companies has Basil Mathew worked for?
Basil Mathew has worked for Hexaware Technologies, Ttec Digital, Infosys, and Infosys Ltd.
Who are Basil Mathew's colleagues at Hexaware Technologies?
Basil Mathew's colleagues at Hexaware Technologies include Pranay Bansod, Priya Pandey, Vikas Garg, Brigitte Peter Raj, and Shashank Naik.
How can I contact Basil Mathew?
You can use AeroLeads to view verified contact signals for Basil Mathew at Hexaware Technologies, including work email, phone, and LinkedIn data when available.
What schools did Basil Mathew attend?
Basil Mathew holds Bachelor Of Technology, Graphic Design from Rajagiri School Of Engineering And Technology, Rajagiri Valley P.O, Kakkanad, Kochi- 682 039.
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