- IT Consultant and Project Manager.- Remote IT Manager.- IT SLA Provider.- Technical Advisor and Technical Writer.- Projects Advisor.

● Oversaw the InJo4.0 Project, funded by the EU Grant, to establish the Jordan Innovation Centre for Industry 4.0 implementation.● Led the planning and coordination efforts of the ACI team, working closely with project partners of the InJo4.0 Centre to ensure effective project execution.● Collaborated with the InJo4.0 Centre's Project Management Unit (PMU) staff, providing strategic plans and a comprehensive roadmap for the executive team's guidance.● Took charge of the "Monitoring and Evaluation" work package to track project progress and ensure objectives were met.● Managed a diverse team of seven individuals spanning different departments, coordinating their contributions to the project's setup and orientation.● Successfully initiated and conducted five industry 4.0 awareness sessions and innovation workshops, fostering collaboration and knowledge-sharing.● Translated seven conceptual candidate requirements into functional tools that were implemented to support project goals.● Collaborated with the PMU staff to organize and deliver over ten training courses, both online and offline, to enhance skills and knowledge within the project team.● Conducted in-depth analysis and evaluation of more than five tenders related to training, ERP systems, fund applications for digital transformation grants, and software application proposals.● Effectively managed stakeholders by employing a strong communication approach and adeptly resolved conflicts arising from diverse backgrounds and business models among project stakeholders.

● Provided technical support and oversight for an 8-branch environment, ensuring the smooth operation of IT services for over 70 staff members.● Managed the execution of hardware assessments, deployments, and ongoing support for an ERP system project, ensuring it met organizational needs and objectives.● Led the technical design, planning, implementation, and maintenance of enterprise systems, guaranteeing their optimal functionality and performance.● Served as the resident technical expert in system administration for Windows operating systems, providing guidance and expertise to the IT team.● Maintained responsibility for network devices, security, accessibility, and high availability, ensuring uninterrupted service delivery.● Reviewed and recommended redesigns and configurations of operating systems and system applications to enhance efficiency and security.● Conducted in-depth analysis and prioritization of system requirements, subsequently developing detailed system specifications.● Developed innovative methods and solutions, while also providing project leadership and management to consistently deliver high-level service to departmental customers.● Coordinated with external initiatives such as MODEE (eGov Program), NITC, and other government Digital Transformation projects to ensure alignment with organizational goals.● Facilitated integration with eGov entities at the infrastructure level (G2G on GSB and SGN), enhancing intergovernmental collaboration and digital transformation efforts.Projects (8): ERP Deployment, Payment Gateway Integration (e-Fawateercom), e-Gov Projects (National Business Enabling Platform Project (BURS), Tarasul Project), Infrastructure upgrades and expansion, Data center relocation, Backup Solution.

Role and Responsibilities (not limited to)- Maintains and plan organization's overall policies and goals regarding e-business development. - Develop and manage organizational changes needed to meet goals involving e-business strategies. - Identifiy potential business partners and negotiates agreements. - Coordinate and negotiate with various departments including product development, marketing, trainers, e-learning product vendors and/or sales group. - Manage subordinate staff in the day-to-day performance of their jobs.- Ensures that project/department milestones/goals are met and adhering to approved budgets.

 Working with the Managing Director, Operations, Finance, Sales and Marketing teams.  Oversee the administration and implementation of a grant that the company has been awarded.  Implementation of new technologies at the company, including reservations system, property management system, online payment, CRM, new multilingual website, remote fast speed internet, etc.  In charge of administering the company's internal IT infrastructure.  Training staff on the newly deployed systems.  Construct procedures and workflows for the newly deployed systems and supervising the implementation.  Reporting to the Managing Director, Operations Manager and Financial Manager.

 System & Server Engineering. Install, prepare and maintain Servers, Networks and PCs. Install and configure DNS, DHCP, DC, AC, ISA and Exchange Server over Win 2003/2008 Server. Manage Central AV and GP over the domain. Performing PCs’ and network maintenance tasks for the company. Performing Servers’ maintenance for the company in all branches. Preparing and installing clients’ servers abroad for the company products. Preparing QA documents and writing software documentation and manuals.

 Performing PCs’ and network maintenance tasks for the company. Performing Servers’ maintenance for the company in all branches. Preparing and installing clients’ servers abroad for the company products. Preparing QA documents and writing software documentation and manuals. Involved in some testing cycles in order to start Reverse Engineering for old software. Supporting Business Development team with Monsters IT & Telecom products. Training staff on Monsters IT & Telecom products, and writing technical documents for them.

 Demonstrating company software for the prospects. Collecting client requirements and preparing official documents. Training clients on the sold software. Handling Help Desk technical/mission-critical calls daily and consistently met high service standards. Managing clients’ network and all maintenance issues. Writing official documents, proposals, software requirements specifications. Converting client requirement into functional requirements. Performing System Analyst tasks for the new projects using the Software Engineering standards and methodologies.