Millicent Basil Email & Phone Number

Port-Harcourt, Rivers State, Nigeria

• Anticipated customer needs, leading to a 20% improvement in stock availability by proactively managing inventory levels and aligning them with customer demand.
• Improved processing time for orders by 30% by streamlining order management processes, maintaining consistent service levels during high demand periods.
• Ensured timely resolution of customer complaints, boosting satisfaction by 20% through effective problem-solving and proactive follow-ups.
• Recruited team members, enhancing performance and contributing to a 20% increase in team efficiency
• Reduced stock discrepancies by 25% through meticulous monitoring and verification of inventory records, improving operational accuracy..

Port-Harcourt, Rivers State, Nigeria

• Managed customer service during peak hours, increasing transaction value by 12% by implementing upselling strategies and ensuring staff efficiency.
• Trained staff, resulting in a 20% improvement in service quality by developing a structured onboarding process and continuous feedback system.
• Reduced service delays by 15% through strategic staff positioning and dynamic task assignments, enhancing the overall flow of service.
• Monitored and enforced health and safety protocols, improving staff compliance by 25%, which contributed to a safe and organized working environment.

Nigeria

In my role as a data analyst and report writer, I excelled in collecting, managing, and analyzing data to uncover actionable insights. I utilized statistical tools to interpret complex datasets and created compelling visualizations to aid decision-making. My responsibilities included generating detailed reports and presenting findings to stakeholders. I.

Rivers State, Nigeria

Cloud computing Intern

Gra, Port Harcourt, Rivers State

• Anticipated customer needs, leading to a 20% improvement in stock availability by proactively managing inventory levels and aligning them with customer demand.
• Resolved customer complaints, reducing negative reviews by 22% by addressing issues promptly and enhancing after-sales support.
• Improved stock coverage by 30%, ensuring better customer satisfaction through effective inventory analysis and reordering strategies.
• Provided product knowledge to customers, resulting in a 15% increase in sales by engaging customers with detailed product demonstrations and benefits explanations.
• Recruited team members, enhancing performance and contributing to a 20% increase in team efficiency.

Gra, Port Harcourt, Rivers State

Maintained proper supply levels by purchasing items and conducting regular inventory checks, which ensured smooth operation.Accurately performed data entry and documentation of all sales transactions, contributing to organized and efficient record-keeping.Managed sales returns and produced weekly reports, providing valuable insights into sales.

Manhattan, New York, United States

• Manage recruitment, sourcing and shortlisting- Communicate with candidates on expectations, salary, and benefits of the job applied for- Organizing interviews- Develop job descriptions to attract the best talents-Post.
• Conducting Interviews via Microsoft Teams and Zoom

Warri

• Ensured patients received timely assistance, improving overall satisfaction by 15% through efficient coordination and responsiveness.
• Conducted data analysis, reducing incidents by 60%, by identifying patterns and implementing corrective actions based on statistical findings.
• Resolved safety-related inquiries, contributing to a more organized and safer environment, demonstrating strong problem-solving abilities.
• Resolved customer complaints, reducing negative reviews by 22% by addressing issues promptly and enhancing after-service support.

Port Harcourt

• Increased customer satisfaction by 90% through process improvements, including the redesign of service workflows to minimize wait times and enhance guest experience.
• Reduced handling time by 70%, improving overall efficiency by implementing technology-driven solutions like digital order tracking and real-time communication tools.
• Collaborated across departments, reducing escalations by 30% by facilitating open communication channels and joint problem-solving sessions.
• Developed and implemented a customer feedback system, leading to a 40% reduction in complaints by systematically collecting, analyzing, and acting on customer input.

Port Harcourt, Rivers State, Nigeria

Effectively greeted customers, answered their questions, and recommended specials, enhancing their dining experience and satisfaction.Ensured food safety and maintained clean spaces, reducing the risk of food-borne illnesses and creating a safe dining environment.Accurately calculated charges, issued table checks, and collected payments, contributing to.

Health Safety And Environment 1,2, 3

Studied Health, Safety, and Environment (HSE), gaining expertise in workplace safety protocols, risk assessment, and environmental.

First Aid

Studied First Aid, acquiring essential life-saving skills including CPR, wound care, and emergency response techniques. Gained proficiency.

Diploma, Iso 45001:2018 Principles Of Occupational Health And Safety Management Systems

In my Diploma in Occupational Health and Safety at Alison, I gained essential knowledge in identifying and mitigating workplace hazards..

Quality Risk Management

completed specialized training in Quality Risk Management at the United States Pharmacopeia, where I gained a comprehensive understanding.

Auditing

I completed specialized training in auditing at the United States Pharmacopeia, where I gained in-depth knowledge of auditing principles.

Bachelor Of Science - Bsc, Medical Biochemistry, Second Class Upper

Activities and Societies: public speakingI hold a Bachelor of Science degree in Medical Biochemistry from [University Name], where I.

Student

As a student member of the Chartered Institute of Personnel Management (CIPM) in Human Resources, I gained a solid foundation in HR.

Diploma Human Resource Management

In my Diploma in Human Resource Management at Alison, I acquired comprehensive skills in recruitment, training, and employee development..