Business Analysis, Product Management, Customer Education and Facilitation as well as Content and Document Creation within the dynamic Cyber Security industry, AI and all things enabling digital transformation across multiple industries globally.

In this role, I spearheaded the analysis of data to inform strategic decision-making, crafted comprehensive client journeys, and meticulously documented requirements, processes, and workflows. I was responsible for mapping out processes, generating Jira tickets, and providing oversight for the customer success team. My primary objective was to introduce initiatives and digital solutions aimed at enhancing the client journey, spanning from new account acquisition, onboarding, and troubleshooting to platform utilization and performance metrics.I focused on driving customer satisfaction, retention, and the online growth of the company's customer base through continuous analysis of both front-end customer-facing platforms and back-end programs. Leveraging customer data from various sources such as the web and CRM systems, I identified trends and communicated insights to key stakeholders. I led efforts to proactively address customer challenges, fostering strong, long-lasting relationships between the company and its clients.Furthermore, I collaborated closely with the tech team to ensure seamless functionality across all entry points, aligning technological capabilities with business objectives and troubleshooting errors and issues from clients to drive overall success.

As a Product Owner in the Forex Juristic Products domain, my role was to blend business analysis functions with product management responsibilities, leveraging my expertise in Scrum and Agile methodologies alongside Design Led Thinking principles.During my tenure at Nedbank South Africa, I played a pivotal role in designing and implementing innovative products tailored for Individual, Business, and Corporate clients within the local and global payment landscape. Notable projects include the integration of products with the Nedbank Money App, where I collaborated closely with multidisciplinary squads operating on both the Front and Back end of Nedbank Platforms. This involved extensive engagement with Dev ops, UI/UX teams, and senior stakeholders, encompassing client journey mapping, product testing, and the development of wireframes, all aimed at delivering exceptional user experiences. I also facilitated the presentation of overarching design principles to stakeholders, ensuring alignment with strategic objectives.In addition to my product management responsibilities, I assumed the role of Product Owner for Forex Juristic Products, collaborating with a multi divisional team on the launch of groundbreaking initiatives such as the first Forex Cash Dispensing device in South Africa and the expansion of Bulk Cash Withdrawal services for Forex currencies across all Nedbank businesses and clients.Key Achievements:- Led product ownership for the Nedbank Travel Card (Juristic Clients).- Directed product development for Cash To Master (Bulk Forex Cash Services).- Collaborated with multidivisional team on the implementation of Interactive Teller (Forex Cash ATM).My role as a hybrid Business Analyst and Product Manager has allowed me to drive innovation, enhance operational efficiency, and deliver tangible value to both internal stakeholders and external clients.

As a property manager specializing in commercial leasing, my role encompasses comprehensive tenant and lease management for the EMIRA portfolio, a JSE listed entity. I was instrumental in implementing a robust retention strategy for tenants, leveraging lease negotiation expertise to foster lasting relationships and devising and executing leasing strategies aimed at maximizing occupancy by attracting new clients to vacant commercial spaces. I proactively identified and pursued opportunities for business development while fostering positive relationships with tenants, landlords, and other key stakeholders to ensure alignment with strategic objectives. Additionally, I collected data and prepared and presented detailed budgets, demonstrating a keen understanding of financial considerations, and developed and implemented strategic initiatives to drive portfolio growth and optimize performance. Ensuring exceptional service delivery to tenants and clients, and addressing inquiries and resolving issues promptly, while utilizing effective marketing strategies to promote properties and enhance brand visibility. Skillfully negotiating lease terms, tenant installations, parking allocations, and other agreements to achieve favorable outcomes, I employed analytical skills and creative problem-solving techniques to address challenges and mitigate risks. Conducting regular site inspections to assess property condition and identify maintenance needs, I act as a mediator in resolving disputes between tenants and landlords, striving for fair and amicable resolutions.

Property Leasing Manager - Flight Centre Group South AfricaJob Purpose: Leading strategic initiatives to sustain company growth and corporate visibility through the identification and negotiation of new commercial leasing opportunities, optimizing lease terms, and reducing rental rates and escalations.Job Duties:- Establish rental rates by conducting comprehensive surveys of local rental rates, calculating overhead costs, depreciation, taxes, and profit goals.- Identify potential new sites by leveraging referrals from current landlords.- Negotiate leases and terms, including security deposits, to secure favorable agreements.- Achieve financial objectives by managing rent collection, bill payments, forecasting requirements, preparing annual budgets, analyzing variances, and implementing corrective actions.- Oversee property maintenance by addressing tenant complaints, enforcing occupancy rules, inspecting vacant units, planning renovations, and contracting landscaping and snow removal services.- Manage building systems by procuring maintenance services and supervising repairs.- Ensure property security by contracting security patrol services, installing and maintaining security devices, and establishing and enforcing precautionary policies and procedures.- Enforce occupancy policies and procedures by addressing violations.- Prepare reports by collecting, analyzing, and summarizing data and trends.- Stay updated on industry trends and best practices through participation in educational opportunities, reading professional publications, maintaining personal networks, and engaging with professional organizations.- Contribute to organizational goals by accepting ownership for accomplishing new and innovative initiatives and exploring opportunities to add value to job accomplishments.

From April 2010 to May 2013, I served as a consultant at Learning Strategies, contributing to a variety of projects predominantly centered around the banking and finance sectors. Major clients included ABSA, FNB, Standard Bank, Sasfin, and Bidvest Bank.My role involved diverse responsibilities, including the development of facilitation and soft skills programs, promoting workplace diversity, coaching, and delivering presentations to clients. Additionally, I was actively involved in implementing and training teams on finance and risk products and processes conceptualized by our team.Notable engagements during this period included extensive travel across Africa to present solutions for Stanbic Bank's 2FA authentication program. I also spearheaded a project for Standard Bank, where I authored a digital learning manual for Risk and Compliance, focusing on the implementation of Basel 2 methodologies.Throughout my tenure, I consistently demonstrated expertise in finance and risk management, coupled with strong facilitation, coaching, and presentation skills, contributing to the success of numerous projects across the banking and finance industry.

Lease and sales of industrial property, advice on trends in the marketplace and consulting on investments and finance.

Restaurant owner