Basil Sagmit Jr. Email & Phone Number

California, United States

• Assist in inventory of active and non-active devices to redeploy to users within the service area• Producing satisfactory customer service to employees/contingent workers through efficiently solving tickets• Produced weekly special orders to restock specific high end devices• Created standard operating procedure documentation for ticket admin procedures• Tested beta versions of internal tools in a pre production UAT environment while documenting bugs

Mountain View, California, United States

• Documented monetization issues related to either program or policy errors to partners and team leads• Managed Facebook's business relationships with media partners and managers using internal tools• Analyzed violation tickets systematically through a decision tree to evaluate the monetization of the partner• Quickly transitioned to a WFH environment while maintaining high productivity• Cross checked excel sheets of a list of partners to verify exclusive distribution rights

Mountain View, California, United States

• Collaborated across departments to investigate and resolve issues that are reported on social media• Recognized trends and patterns, and escalate issues reported by partners outside Facebook's policy guidelines• Populated a database that would drive comprehensive automated queries to internal and external clients• Analyzed bugs using an internal tool to provide detailed documentation of how to reproduce bug scenarios

Palo Alto, California, United States

• Supervised a team in Dominican Republic to ensure compliance with all local policies to achieve all productionobjectives, identify inefficiencies in workflow's and provide efficient solutions• Advanced troubleshooting and problem-analysis across individuals, processes, and technologies• Identified, analyzed and communicated bugs clearly to the development team to ensure a smooth user experience• De-escalated and resolved tense customer issues through troubleshooting and empathetic communication

San Jose, California, United States

• Managed over 100 tickets, 30 phone calls, 20 chats a day maintaining high customer satisfaction through all channels• Led team meetings to discuss weekly customer satisfaction rates and trending issues with upper management• Trained new team members on ongoing policy changes to ensure correct information was communicated to thecustomer• Assisted Quality Assurance team with guiding teammates on going over trending mistakes weekly

Menlo Park, Ca

•Kept inventory of active and non-active lines resulting in over $500,000 of savings•Producing satisfactory customer service to employees/contingent workers through efficiently solving tickets in a timely matter•Interact with mobile carriers to effectively suspend or reactivate phone lines for employees•Re-imaging on average 100+ cellular devices monthly for Instagram •Produced daily reports using Excel in order to keep track of all mobile lines•Created instructional documentation for TelcoOps procedures using Facebook Wiki•Tested beta versions of Facebook, Messenger, and Instagram before they went public

San Jose

•Learning professional habits that will aid me in my future endeavors•Acquiring hands on technical skills

•Ensured restaurant was up to customers’ standards once an hour •Produced 25 pizzas an hour to satisfy customers’ hunger•Sanitized necessary items in a timely manner to ensure never running out of necessities

•Organized 300 packages daily in order to keep things well-kept and clean•Constructed 5 pallets filled with packages to be delivered to the correct warehouse•Detailed where packages went, who organized them, and volume.

•Performed 10 property checks each shift so that guests could feel safe and secure during their stay•Drove five guests each shift to and from the airport to our hotel increasing satisfaction with our guests•Furnished three meeting rooms a day to meet the expectations of our business partners and to leave them with an impressed expression towards my duties