Basil Sagmit Jr. Email & Phone Number

California, United States

• Assist in inventory of active and non-active devices to redeploy to users within the service area
• Producing satisfactory customer service to employees/contingent workers through efficiently solving tickets
• Produced weekly special orders to restock specific high end devices
• Created standard operating procedure documentation for ticket admin procedures
• Tested beta versions of internal tools in a pre production UAT environment while documenting bugs

Mountain View, California, United States

• Documented monetization issues related to either program or policy errors to partners and team leads
• Managed Facebook's business relationships with media partners and managers using internal tools
• Analyzed violation tickets systematically through a decision tree to evaluate the monetization of the partner
• Quickly transitioned to a WFH environment while maintaining high productivity
• Cross checked excel sheets of a list of partners to verify exclusive distribution rights

Mountain View, California, United States

• Collaborated across departments to investigate and resolve issues that are reported on social media
• Recognized trends and patterns, and escalate issues reported by partners outside Facebook's policy guidelines
• Populated a database that would drive comprehensive automated queries to internal and external clients
• Analyzed bugs using an internal tool to provide detailed documentation of how to reproduce bug scenarios

Palo Alto, California, United States

• Supervised a team in Dominican Republic to ensure compliance with all local policies to achieve all productionobjectives, identify inefficiencies in workflow's and provide efficient solutions
• Advanced troubleshooting and problem-analysis across individuals, processes, and technologies
• Identified, analyzed and communicated bugs clearly to the development team to ensure a smooth user experience
• De-escalated and resolved tense customer issues through troubleshooting and empathetic communication

San Jose, California, United States

• Managed over 100 tickets, 30 phone calls, 20 chats a day maintaining high customer satisfaction through all channels
• Led team meetings to discuss weekly customer satisfaction rates and trending issues with upper management
• Trained new team members on ongoing policy changes to ensure correct information was communicated to thecustomer
• Assisted Quality Assurance team with guiding teammates on going over trending mistakes weekly

Menlo Park, CA

• Kept inventory of active and non-active lines resulting in over $500,000 of savings
• Producing satisfactory customer service to employees/contingent workers through efficiently solving tickets in a timely matter
• Interact with mobile carriers to effectively suspend or reactivate phone lines for employees
• Re-imaging on average 100+ cellular devices monthly for Instagram
• Produced daily reports using Excel in order to keep track of all mobile lines
• Created instructional documentation for TelcoOps procedures using Facebook Wiki

San Jose

• Learning professional habits that will aid me in my future endeavors
• Acquiring hands on technical skills

• Ensured restaurant was up to customers’ standards once an hour
• Produced 25 pizzas an hour to satisfy customers’ hunger
• Sanitized necessary items in a timely manner to ensure never running out of necessities

• Organized 300 packages daily in order to keep things well-kept and clean
• Constructed 5 pallets filled with packages to be delivered to the correct warehouse
• Detailed where packages went, who organized them, and volume.

• Performed 10 property checks each shift so that guests could feel safe and secure during their stay
• Drove five guests each shift to and from the airport to our hotel increasing satisfaction with our guests
• Furnished three meeting rooms a day to meet the expectations of our business partners and to leave them with an impressed expression towards my duties