I have nearly 25 years of experience in broadly understood IT management, in particular IT services and processes, support organizations, operational teams and ITSM tools. I have the skills of leadership and transformation of multidisciplinary, multi-branch teams on a national scale. Managing and building well-coordinated teams is my passion. I like difficult challenges that we have to solve together with my team.My specializations:• Implementation of Business Process Outsourcing and IT Service Management in organizations• Management of support teams (i.e. ServiceDesk, Field Support) and broadly defined IT operations• Design and implementation of ITIL processes, Service Catalogs and SLM• Implementation, development and integration of ITSM, SKMS, SAM and Electronic Workplace tools• Creation, reviews of strategies and operational plans• Design and management of IT budgets• TCO (Total Cost of Ownership) analyses and cost models• Team management, coaching
Listed skills include Itil, It Service Management, It Management, Outsourcing, and 25 others.