Michał Basiński Email & Phone Number

Warsaw, Masovian District, Poland

I am responsible for managing a team developing and maintaining ITIL processes, ITSM tools and supporting agile methodologies in project management, in particular Jira/CMDB and SKMS (Service Knowledge Management System) based on Confluence, license management and Software Asset Management tools (including license scans and audits, license contract renewals and compliance policy), supporting the development of the IT Operations organization, ServiceDesk and Field Support, quality measurements and building awareness and process and tool synergy between IT and Business.

Warsaw, Mazowieckie, Poland

My responsibilities are strategy, sales, new products creation and business advisory in following areas:• IT Service Level Management• ITIL processes implementation• Company business strategy - small and medium market• Business Process Outsourcing in organization• IT Service Management tools implementation • Cost optimisation initiatives (using TCO)• Electronic Workplace and Office Automation• Budget planning (CAPEX/OPEX)• Team management, coachingInvolvement in many interesting and development projects for clients, including: • RTV Euro AGD• Poczta Polska• ARiMR • GITD• ZUS• ATM S.A.• Tauron Polska Energia• PGE Systemy S.A.• BIK • PZU SA/PZU Życie• Presspublica• Polskie radio• Qumak S.A.• Comp S.A.• PAŻP

Warsaw, Mazowieckie, Poland

I am responsible for managing a team of Service Delivery Managers responsible for delivering services to the TP S.A. Capital Group (Orange) in the following areas:• ServiceDesk• Field Support• Asset Management• Printing• Change ManagementAchievements:Negotiation, implementation and management of the largest outsourcing contract in Poland in the scope of maintaining support services, implemented as part of the IT transformation program in the France Telecom group (project budget 52 million USD).More at: https://media2.pl/tech/31114-Duzy-kontrakt-Telekomunikacji-Polskiej.html

Warszawa

I am responsible for managing the department that supports service management and the User Support department. I supervise managers responsible for:• Service and Process Management Department (supporting the signing of SLA/OLA, negotiating the outsourcing contract, service catalog, creating, implementing and optimizing processes in the ITSM system, creating the Department's strategy, supporting the sale of User Support and Office Automation services)• Implementation Coordination Department (coordinating implementations and maintenance projects within the electronic office environment, conducting projects in the Office Automation area)• Support Organization Department (planning and managing CAPEX/OPEX, cost analyses, TCO)• Reports and Analysis Department (providing reporting services from the ITSM system, Genesys, conducting customer satisfaction surveys, benchmarks)Achievements:Introduction of coaching methods in manager-employee relations, optimization of service delivery processes for the internal customer and their implementation in the ITSM system.

Warsaw, Mazowieckie, Poland

I am responsible for managing the team of specialists responsible of:• Creation of IT services catalogue• SLA/OLA signing• ServiveDesk tool (Remedy) implementation• Electronic Workplace project support• KPI database creation• Supporting the benchmark initiatives • Budget creation and executing • Project management support of across-Europe outsourcing project conducted in all France Telecom subsidiary (Orange UK, Mobistar Belgium, Orange Poland)• Departament Communication Assurance• Measurable processes design

Warsaw, Mazowieckie, Poland

I am responsible for:- Creating and maintenance IT services catalogue - SLA/OLA signing- Conducting the Gartner TCO analyses for Distributed Computing and Contact Center- Supporting the IT process creating with ITIL compliance - Cost allocation project

Warsaw, Mazowieckie, Poland

I am responsible for operating RIPs (rasterizers) and Scitex imagesetters, scanning, DTP and proofs.

Master'S Degree, Business/Managerial Economics

It Engineer, Information Technologies - Data Mining Specialisation