Basir Basaruddin Email & Phone Number

Singapore

❖ Responsible for the overall planning of the department’s daily operations, including but not limited to manpower management, valet management, parking management, groups arrivals and departures managements.❖ Maintain the department’s guests satisfaction level by ensuring that the team members practice the standard operating procedures consistently and resolving escalated guests challenges, claims and disputes, including those requiring insurance claims.❖ Manage the overall planning of the department ➢ Hiring and dismissing of team members, including conducting counselling, taking necessary progressive disciplinary actions and attending to feedbacks, concerns and grievances. ➢ Employing of casual labour, keeping checks of Profits & Losses, and devising measures to maximising revenues and minimising expenses. ➢ Upgrading of systems or refurbishment of work areas and equipments, including A&A and all other improvements projects.

Singapore

Guest Services Manager 2013 – 2015Guest Services Assistant Manager 2011 – 2012Guest Services Supervisor 2010 – 2011❖ Conceptualise and conduct departmental trainings in accordance to service standards, improvement recommendations and Standard Operating Procedures (SOPs)❖ Create Standard Operating Procedures (SOPs) and periodically amend accordingly to departmental performance and processes efficiency and effectiveness level❖ Manage overall department operations including overseeing group movements (luggage, room drops etc.), resolving guest challenges while maintaining efficiency and guest satisfaction level, scheduling team members shifts and approving leaves application based on occupancy forecasts and trends

Singapore

(Interim Concierge Manager during the absence of Chef Concierge)❖ Responsible for setting yearly budget, reporting of department (Concierge and Bell) monthly performance and developing action plans to ensure budgets are met❖ Guide all staff in the daily operations of the department (e.g. arranging land tours and planning itineraries, providing and assisting with flight information, booking and changes, provide recommendations of to-dos, to-sees, and to-eats of Singapore)❖ Manage schedule, training, career advising and disciplining of staff

Singapore

Guest Service Executive (Cashier), Front Office & Club 2006 – 2007Guest Services Assistant, Front Office & Business Center 2005 – 2006Bell Captain 2004❖ Responsible for holding cashier float and managing all cash transactions at the Front Office, checking and maintaining accuracy of all guests’ folio❖ Prepare the team for the arrivals and departures - taking special note of frequent stay and celebrations, supervising and controlling room assignment in accordance to guests’ arrivals, preferences, requests and history, and especially for groups❖ Well-verse in the operational functions of all the various departments within Rooms Division, example frequently coordinating with Housekeeping team for tight turnover of guestrooms, with In-Room Dining team for amenities and with Bell team for VIPs limousine arrangements etc.

Singapore

❖ Report directly to the Reception Manager and assist with managing Bell Captains and Bellmen❖ Schedule team’s shifts and maintain records of leave approved and rejected❖ Provide service excellence for luggage movements for arrival, departure and storage, especially in managing groups movement

Singapore

❖ Extend warm welcome to arriving guests and fond farewell to departing guests❖ Deliver / retrieve luggage for arrival and departure, assist with room changes and newspaper deliveries, and making taxi bookings❖ Involve extensively on the groups movement

Ntc 2 Heavy Duty Vehicle Mechanic, Automobile/Automotive Mechanics Technology/Technician

N Level, Academic