-Lead a global team of 30+ Account Managers and sales reps in the corporate segment managing roughly $50M in existing client relationships through retention and growth.- Responsible for annual contract retention and growth managing a $3M book of business of own.- Assisting with complex renewals, sales, and client negotiations across the team.- Crafting training plans for the team to set them up for renewal & sales success.- Collaboration with product management on enhancements to our current and future product offerings.- Craft and execute strategies for the team to drive customer adoption of our products.- Liaising across company with IHS to help integrate product and sales processes post-S&P IHS merger.

- Retain and grow Book of Business of $3M in the Non financial corporates, commodities space.- Cross-sell & and upsell in existing accounts as well as close new business sales on potential targets.- Build retention & and growth strategies to help the segment achieve NRR and sales goals.-Ensured a robust pipeline to meet or exceed quarterly sales targets while continuously reviewing forecasting.- Liaising with product teams to stay up to date with industrial trends to assist in improving the product.

-Build long-term relationships and trust with clients to, retain & and grow Book of Business of $2M- Proactive outreach to assigned accounts ensuring client satisfaction via a thorough understanding of client workflow & needs.- Diagnose client needs to identify opportunities to sell new products and optimize account growth.- Oversee all commercial activities within accounts, owning end-to-end customer relationships.- Drive efficiency in account administration (especially for low usage and low value)- Cross-collaborate internally with Order Management & Enablement CRM to invoice a contract effectively.- Demonstrate ability to communicate product value and subscription pricing effectively.- Govern internal & external stakeholders and maintain networks to negotiate and close deals

Working closely with the account management team to drive commercial excellence.- Building relationships with clients and providing product demos/trainings.- Ran successful outreach campaigns using SalesLoft to enhance user experience and knowledge of our products to assist in retention and growth.- Proactively collaborating with Account Managers leading client outreach efforts, understanding business drivers, and identifying viable opportunities to enhance usage.- Create complex client reports for account managers using Salesforce and MS Excel.- Document all client interactions and actively coordinate outreach efforts using CRM tools.- Completed special projects initiated by department goals on retention rates and department product penetration in existing accounts.

-Providing 24/5 support to clients to maintain their database. - Managing inbound and outbound outreach to clients (C-level executives only) to pitch our S&P Global data while confirming data discrepancies. - Build client relationships via emails and calls to retrieve nonpublic information for our data teams.- Provide lean suggestions to automate daily workflow helping smooth operations.- Training new hires across global teams.- Ensuring data accuracy and quality assisting clients to make investment decisions with conviction.- Collaborate across teams to resolve client challenges and queries.

- Steering market research on competitive landscape and industry trends.- Collecting relevant data using different public filings and consolidating data while creating Excel reports.- Interacting with clients to resolve client queries on our S&P product.- Signifying lean strategies to automate processes to enhance operational excellence.-Validate data accuracy before publishing it on S&P products, assisting clients in investment decisions.