Solutions-driven professional with a unique blend of business analysis expertise and hands-on IT Field Service Engineer experience. Leveraging my solid educational background in business and technology, I excel at leading cross-functional teams to develop, document, and deliver process innovations that drive business goals. As an IT Field Service Engineer, I have honed my skills in diagnosing and resolving complex technical issues while maintaining strong client relationships. Committed to transforming company practices into cost-effective solutions for more efficient operations, I continually strive to develop my business skills, such as project management and communication, as well as my professional skills, like technical support and client service management, in line with the levels of responsibility defined by industry standards. By combining my business acumen and technical expertise, I aim to contribute significantly to the success of my organization.