Basit Salami Email & Phone Number

Regina, Sk, Ca

• Lead change management initiatives for Salesforce CRM implementation and process optimization.• Develop Change Management Strategies• Conduct stakeholder analysis and develop comprehensive change management plans• Conduct user readiness assessment with the corresponding training program schedule.• Deliver resistance management and communication Plan• Delivers post-implementation support to ensure successful adoption of changes. Key Project: Salesforce CRM Optimization for a Financial Services Client Implemented change initiatives focused on improving user experience and business processes, utilizing Salesforce capabilities. Developed and executed a robust change readiness assessment, ensuring alignment with client objectives. Performance Metrics : Increased change adoption rates by 25% through targeted communication and training. Achieved 98% user satisfaction during system transitions. Reduced resistance to change by 20% through active engagement with key stakeholders

• Supported, monitored, and maintained the Salesforce CRM.• Collaborated with payroll and business units to ensure accurate time tracking and payroll processing.• Documented business processes, including associated reports, data inputs, and outputs.• Facilitated requirements gathering sessions and conducted testing of software processes.• Maintained up-to-date end-user training materials and provided training to users.• Planned and managed release processes to ensure seamless system performance and promptly resolve technical issues.• Performance Metrics: - Reduced project overruns by 15% through accurate project forecasting and resource allocation. - Achieved 98% user satisfaction rating for system performance and reliability. - Decreased system downtime by 20% through proactive monitoring and maintenance

Canada

• Facilitated all Scrum events such as Daily Scrum, Backlog Refinement sessions, Sprint planning, Reviews, and Retrospectives, • Attained positive upward trends in team metrics by consistently cultivating a culture of transparency in team artifacts, inspecting, and adapting to promote continuous improvement. • Facilitation of internal and external stakeholder Communications i.e. decision-making, discussions and Conflict Resolutions• Effectively coordinated backlog refinement to ensure the team had a shared understanding of user stories, making sure user stories were estimated and acceptance criteria identified to reduce requirements rework and promote team predictability. • Utilized various retrospective formats to prevent Sprint retrospectives from going stale, facilitated the retrospectives to identify improvement items, and worked with the Scrum team to implement the new strategies. • Ensured that risks and impediments were documented, risk owners assigned, and mitigation plan identified with particular emphasis on timely removal of impediments by appropriate owners for quick resolution.

United Kingdom

• Acted as a liaison between technical and business teams to ensure smooth communication.• Generated SQL queries to extract data and ensure consistency.• Conducted GAP analysis and documented findings.• Developed key documentation, including Business Case, BRD, FRD, Use Cases, Business Rules, and Process Flows.• Provided testing support and participated in app releases.• Reported on key project metrics to senior management.• Performance Metrics: - Improved project delivery accuracy by 20% through effective estimation metrics. - Reduced time to resolve system issues by 25% through efficient troubleshooting processes. - Achieved 95% compliance with business requirements and project specifications

• Gathered requirements, designed, developed, and tested production applications using the Agile model.• Conducted JRP sessions with stakeholders to gather business requirements.• Documented functional and non-functional requirements and developed workflow diagrams.• Created Requirements Traceability Matrix to ensure alignment with business requirements.• Performance Metrics: - Increased project completion rates by 10% through precise estimation techniques. - Enhanced stakeholder satisfaction by 15% through effective communication and requirement management. - Reduced project rework by 20% by ensuring thorough initial requirement analysis

Nigeria

• Enterprise On-boarding and Off-boarding officer• Vendor on-boarding, off-boarding, and management enterprise-wide •Oracle Identity Manager project manager• Cyber-Ark Privileged Identity Manager project manager.• Entrust Identity Manager Project manager.• Managed end-to-end delivery ensuring deliverables are met in line with based plans and timescales.• Business case development for new projects including benefits and outcomes definition and tracking. • Worked with vendors and provided options to the business around benefits.• Budget tracking and variance analysis including reporting. • Managed multiple stakeholders across various levels within the organization.• De-escalated issues through active management and resolved critical path blockers. • Worked closely with business product owners to ensure that functional changes were managed and tracked with vendors and suppliers. • Analyzed, supported, and implemented core projects in line with organizational objectives•Acted as the primary contact for escalations, information, and support for Business or IT stakeholders.• Administrator for Active Directory, Microsoft Dynamics CRM, Oracle Identity Manager, Cyber-Ark Privileged Identity Manager

Nigeria

• 24X7 Security Operations Center Supervisor• Vendor Management• Worked on multiple projects and large programs across the banks. Projects covered Payments and Security including access control, standards, policies, and systems.• Managed a range of regulatory and compliance stakeholders to achieve strategic goals and objectives.• Ensured risks were adequately tracked and managed down to avoid issues.• Worked with business stakeholders, SMEs, and Technical Business analysts to ensure requirements were gathered, refined, and fed into the build. • Managed and assessed enterprise risks.• Reviewed policies and standards for accuracy. • Ensured identified audit gaps were properly closed to avoid regulatory sanctions. • Managed project budgets and reported monthly, quarterly, and annually. • Managed 3rd party suppliers and consultants including review of SOWs, purchase orders, and invoices. • Liaised with IT security teams to ensure system implementation did not lead to avoid vulnerabilities. • Managed business and operational testing across projects • Followed up with various teams to ensure pertinent deadlines were met. • Led project team meetings ensuring actions and decisions were properly collated and documented. • Administrator for Qrader SIEM, Forescout Network Access Control (NAC)

Master'S Degree, Computer Forensics

Diploma (With Honours), Accounting, Tax & Payroll, Distinction

B.Sc, Agricultural Engineering

Activities and Societies: Junior Chambers International

Postgraduate Degree, Business Administration