✔️Acted as Product Owner for multiple projects, overseeing both development and support teams.✔️Managed the development process to ensure smooth project execution and timely delivery.✔️Performed manual QA to validate tasks against the defined acceptance criteria.✔️Collaborated with stakeholders to prioritize features and updates across various projects.✔️Ensured clear communication between teams and stakeholders, translating business needs into actionable tasks.✔️Monitored project progress, ensuring deadlines were met and objectives were achieved.

✔️Worked as Software Business Analyst for the Speedssey B2B delivery platform project.✔️Collaborated with the client to understand and refine their vision statement.✔️Translated the client’s ideas into detailed and actionable project requirements.✔️Created comprehensive documentation, including functional and non-functional requirements, to guide the development team.✔️Ensured the requirements aligned with the project goals and the client’s overall business objectives.✔️Acted as a bridge between the client and the development team, facilitating clear communication throughout the project.

✔️Served as Project Manager for a web application redesign project.✔️Collaborated with the client to understand their vision and specific requirements.✔️Guided and managed developers to implement updates and redesign the web app.✔️Translated client needs into actionable tasks, ensuring smooth communication and execution.✔️Oversaw the entire project lifecycle, from planning to final delivery.✔️Ensured deadlines were met and the project stayed within scope and budget.✔️Delivered a modernized, user-friendly web application aligned with client expectations.

As a Digital Marketing Project Manager, I successfully manage diverse digital marketing efforts to drive growth and engagement. My key responsibilities include:Email Marketing Management:✔️Lead a team of email marketers in planning, executing, and optimizing email campaigns.✔️Achieved a 25% increase in email open rates and a 15% increase in click-through rates over the past year.✔️Monitor campaign performance metrics and make data-driven improvements.LinkedIn Marketing Management:✔️Oversee the LinkedIn marketing team to enhance brand visibility and engagement.✔️Grew LinkedIn followers by 30% and boosted engagement by 20%.✔️Develop content strategies tailored for LinkedIn audience.Resource Hiring and Management:✔️Successfully hire and onboard talented freelancers from Upwork to meet dynamic project needs.✔️Managed a diverse team of remote professionals, ensuring project deadlines and quality standards are met.✔️Streamlined hiring processes, reducing recruitment time by 40%.

✔️Analyzed agency requirements and current workflows for CRM setup.✔️Designed and customized CRM architecture in ClickUp, including client tracking and project management.✔️Migrated existing client data to the new system, ensuring accuracy.✔️Integrated CRM with other tools (email marketing, communication platforms).✔️Trained staff on the new CRM system and provided ongoing support.✔️Created dashboards and reports for client activities and project tracking.✔️Implemented continuous improvements based on user feedback and best practices.✔️Improved client management efficiency by 30%.✔️Reduced project turnaround time by 20%.✔️Enhanced data accessibility and reporting capabilities.

✔️Deadline Management: Oversee production due dates and post schedules, ensuring all deadlines are met.✔️Team Oversight: Manage all editors, ensuring they complete their tasks on time and maintain high-quality standards.✔️Production Coordination: Coordinate and manage all production tasks, providing regular updates to producers on project status.✔️Task Assignment: Assign tasks to producers and other team members, ensuring efficient workflow and clear responsibilities.✔️Pipeline Management: Manage all tasks in the production pipeline, tracking progress and addressing any bottlenecks.✔️Progress Tracking: Monitor the progress of key team members, including Jamie, ensuring timely completion of assigned tasks.✔️Automation Verification: Ensure all automated processes are functioning correctly; troubleshoot and resolve any errors that arise.✔️Daily Reporting: Create and maintain a daily reporting spreadsheet, including detailed follow-up with all editors to track progress.✔️Video Scheduling: Schedule client videos for each week, coordinating with the team to ensure timely and accurate posting.

✔️Worked as a single product owner in each phase of product lifecycle (Define Requirements, Design & Prototyping, Software Development, Testing, Deployment, Operation and Maintenance). ✔️Gathered requirements from stakeholders (product owners & existing clients). ✔️Converted gathered requirements into technical structure (workflows, wireframing, use cases, user stories, acceptance criteria, functional & non-functional requirements, etc.). ✔️Developed and maintained multiple types of documentation on Confluence (Software Requirement Specifications – SRS, RoadMap, User Guidelines, Story Mapping, etc.). ✔️Worked parallel with UI Design team, developed wireframes and prototypes using Figma. ✔️Developed new workflow on Jira (statuses, epics and issue types). ✔️Breaking requirements and user stories into manageable tasks on Jira (maintaining backlog). ✔️Running sprints on Jira (including Dev and QA Team) on time estimations. ✔️Developed efficient structure using AWS EC2 for new features release, maintaining multiple staging instances. ✔️Developed Test Scenarios (given, when, then) and reviewed QA Team Test Cases. ✔️Reviewed daily bugs created by QA Team on Jira. ✔️Resolved recurring technical issues running customers face.✔️Reviewed team performance with higher management by preparing product progress reports.

✔️Conducted training sessions on project management tools, specifically Jira and ClickUp.✔️Provided hands-on guidance for setting up projects, managing tasks, and using key features of Jira and ClickUp.✔️Delivered lectures on SQL queries, covering basics to advanced topics for effective data handling and retrieval.✔️Enhanced team member proficiency in using Jira and ClickUp for project management.✔️Equipped team members with SQL skills for efficient data management and analysis.

As a Business Workflow Manager, I specialize in designing and optimizing business processes using Miro to enhance efficiency and collaboration within the organization. My core responsibilities include:Design and Implementation:✔️Create intuitive and efficient business process workflows using Miro, tailored to meet the unique needs of various departments.✔️Implement end-to-end solutions that streamline operations and improve productivity.✔️Collaborate with cross-functional teams to gather requirements and ensure processes align with business goals.Process Optimization:✔️Continuously analyze and refine workflows to eliminate bottlenecks and improve efficiency.✔️Integrate feedback from stakeholders to make iterative improvements.✔️Use data insights to drive decision-making and process enhancements.Training and Support:✔️Conduct training sessions and workshops to ensure team members are proficient in using Miro for process mapping.✔️Provide ongoing support and troubleshooting to help teams utilize Miro effectively.Documentation and Reporting:✔️Maintain comprehensive documentation of all workflows and process changes.✔️Generate regular reports on workflow performance and present findings to senior management.✔️Ensure compliance with organizational standards and best practices.Collaboration and Communication:✔️Foster a culture of collaboration by promoting the use of Miro for team brainstorming and project planning.✔️Act as the main point of contact for all Miro-related inquiries and initiatives.✔️Encourage open communication and feedback to continuously improve the process workflow.

✔️Managed the development and launch of an AI-driven mobile app focused on children's education.✔️Oversaw the creation of dynamic learning modules, where AI generates new lessons tailored to children's learning progress and preferences.✔️Coordinated with educational content specialists, UI/UX designers, and AI developers to ensure a cohesive and engaging user experience.✔️Implemented agile methodologies to adapt to changing project requirements and feedback from user testing.✔️Ensured compliance with educational standards and privacy regulations for children's apps.✔️Successfully delivered an engaging educational app that adapts to children's learning needs using AI-generated content.✔️Improved learning outcomes by offering personalized lesson plans and activities.✔️Achieved a high level of user satisfaction with the app's intuitive design and interactive features.

✔️Led the project management for the development of an AI-driven news publishing web app.✔️Oversaw the implementation of features that provide personalized news alerts based on user-selected topics.✔️Coordinated cross-functional teams including developers, designers, and data scientists.✔️Managed the project timeline, scope, and resources to ensure timely delivery.✔️Defined and tracked key performance indicators (KPIs) to measure project success and app performance.

As a Business Process Analyst, my role involves detailed documentation and analysis of current systems to identify and address feature gaps, ensuring continuous improvement and efficiency. My core responsibilities include:System Documentation:✔️Create comprehensive documentation of existing systems, detailing current processes and workflows.✔️Ensure all documentation is precise, up-to-date, and easily accessible to relevant stakeholders.✔️Utilize Miro and other tools to visually map out process flows for better understanding and transparency.Process Flow Analysis:✔️Design and develop detailed process flows to illustrate how current systems operate.✔️Collaborate with cross-functional teams to validate and refine these process flows.✔️Identify inefficiencies and areas for improvement within existing workflows.Feature Gap Identification:✔️Conduct thorough analysis to identify feature gaps and limitations within the current system.✔️Gather and interpret data to understand the impact of these gaps on business operations.✔️Provide actionable recommendations and solutions to address identified gaps.Reporting and Presentation:✔️Develop detailed reports and presentations to communicate findings to senior management and stakeholders.✔️Highlight key areas of improvement and propose strategic enhancements.✔️Monitor the implementation of changes and measure their impact.Continuous Improvement:✔️Stay updated with industry best practices and emerging technologies.✔️Advocate for the adoption of new tools and methodologies to enhance system efficiency.✔️Foster a culture of continuous improvement by regularly reviewing and updating process documentation.

✔️Develops and executes the product roadmap.✔️Translates features into requirements, including user stories and test criteria.✔️Manages and prioritizes the sprint backlog, balancing stakeholder needs.✔️Leads functional design with a deep understanding of users and technology.✔️Defines and executes go-to-market plans, ensuring readiness across teams.✔️Tracks product performance post-launch to guide future investments.✔️Collaborates with C-Level and development teams to drive products from concept to launch.✔️Transforms data insights into actionable products for customers.✔️Works in an Agile environment, continuously refining priorities and identifying opportunities.

✔️Reviewed agile project documents to ensure they met current standards.✔️Worked with developers, product owners, and scrum masters to update and improve documentation.✔️Managed documents like user stories, acceptance criteria, and sprint backlogs.✔️Created procedures and templates for consistent documentation.✔️Communicated with teams to keep documents up-to-date and useful.