Basit Shah Email and Phone Number

• (EUC and monitoring) • Handling applications to manage user access and roles(IAM) (Active directory)• Record, capture and authenticate user login information, manage employee database.• Good knowledge of ITIL best practices.• Provide 2nd level support to colleagues from system and application support area in the context of incident and problem management.• Participate in update process of customer network management and monitoring.• Citrix administrator support (EUC)• Mainframe Administration.• Active directory Administration.• Project Task Management.• ServiceNow Administration(ITSM)(SEC-OPS)

• Providing assistance, support, and ensuring security through Dell CRM tools for EUC, software, and hardware troubleshooting. Conducting tasks like FIR, OSRI, OS and BIOS optimization, addressing BSOD, scalability, and more. • Implementing Windows and network security measures following NIST/CSF and the CIA triad model. Utilizing Dell SIEM tools including BIOS verification. Continuously researching and analyzing new vulnerabilities, attacks, and exploits in software components to assess our infrastructure's exposure. • Leveraging tools like Dell data protection, Dell endpoint security suite, and Dell BIOS verification. • Premium Tech-Support.• Team leading and Management.

•Delivering round-the-clock assistance for EUC and troubleshooting Verizon network issues, offering 24/7 support through calls, email and chat across the USA and Canada.• Utilizing CRM tools to address concerns with firewalls, Verizon boxes and network issues, ensuring prompt resolution.• Addressing network speed, latency and other connection issues involves diagnosing and resolving problems that lead to slow or delayed data transmission. • Additionally, providing sales recommendations for upgrades following thorough diagnosis.