Associate
CurrentProcessed invoice adjustments (credits, debits, re-bills) for erroneous billing.Researched, verified, and collaborated with cross-functional teams to resolve billing issues.Provided exceptional customer service to both internal and external stakeholders.Analyzed billing information and made data-driven recommendations to ensure accurate billing.Ensured adherence to company policies and procedures.Multitasked effectively and adapted to changing priorities.Utilized strong system skills and attention to detail to accurately process adjustments.Prepared and analyzed billing reports to identify trends and potential issues.Assisted in post-conversion cleanup and remediation projects.