Basith Mohammed Email & Phone Number

United States

Provide IT consultancy, service delivery and customer support.Subject Matter Expert for various topics MC, VMS, Project coordination/implementation, Technology assessments.Work with department managers to implement new and improved processes, operations and tools which help resolving client queries and problems more efficientlyConsistently meet with customers to perform an in-depth client site review to gather, analyze, and implement client business requirements. Develop RFP’s.Project management of several infrastructure projects across a large academy server, network and security.

Dubai

Understand customer requirements and business objectives to meet their needs.Planning a timeline for completion of projects and Keeps stakeholders informed by communicating project status, conducting and participating in team meetings, providing presentations, and actively listening to peers’ concerns and suggestions.Design IT systems and networks ensuring the right secured architecture and functionality.Provide strategic advice on using technology to achieve goals.Manage IT initiatives and collaborate with in-house technical staff and stake holders.Support new technology implementation.

Dubai, United Arab Emirates

Work with Business IT Manager directly for Middle Africa and gulf countries to help implement new I.T policies.Providing Help Desk L2 support to 100 local End users and 140 Remote users in different Regions Africa and Gulf.Install and Maintain Access control systems, access points, Cisco Routers, switches Successfully Provided Training's on Lync 2013 & I.T Cyber security in Novo Nordisk NetherlandsCreating and maintaining knowledge base management libraryDiagnose and resolve all problems encountered with Network, Hardware, softwareProvide desktop, IT Help-Desk ,Remote support and server support in FCR.

Dubai

Worked with Atos for following clients: (Novo Nordisk Dubai & Netherlands,Siemens Dubai and Abu Dhabi, DWTC)Escalate IT issues to the IT Manager where necessarySuccessfully Provided Trainings on Lync 2013 & I.T security in Novo Nordisk Amsterdam NetherlandsProvide desktop, IT Help-Desk ,Remote support and server support in FCR.Troubleshooting of Network & Systems through Microsoft lync and communicator.Diagnose and resolve technical issues,FCR,& Closing the tickets.Migration from windows Xp to Windows 7 with all user profiles & data backupInstallation of all type of IP phones IP 7k, 9k,3cx,35G,55G,Polycom,AvayaSupport and maintain MS Server/Desktops and MS ExchangeManaging & configuring MS- Lync, communicator and Outlook 2007 to all later versions with POP,IMAP,ExchangeSetting up and configuring new laptops and desktopsInstall authorized software, Antivirus to laptops and desktopsFault-finding to VIP’s laptops and desktops, Patching of network and IP phonesInstallation of personal and network printers and plotters HP, Xerox, KyoceraMaking of Cat 5, 5e network cables were necessaryEnsure all logs for equipment and users are maintainedEnsuring security and upgrades are applied and kept up to date on desktops and laptopsSetting up and configuring new core serversExchange server mailbox maintenance including archiving mailboxesEnsuring patches and upgrades are applied to core serversManaging connectivity of Cisco routers and switchesConfiguring the hardware RAID level, Provide support on BB, iPhones/ iPads, etc.Responsible for managing backups and tape rotationUndertake small to medium-sized IT projects as instructed by the IT ManagerSetting up new users and disabling expired accounts in accordance with HR requirementsInstalling and maintaining operating systems Win xp,vista,7,8 MacWork extra hours to meet deadlines, as required and where reasonable