Technical Specialist
CurrentTo secure a challenging position where I can effectively contribute my skills as a professional to enhanceand develop my technical skills and continually learn about the latest paradigm and processes and to fulfillmy needs and aspirat Accurately recording customer information in customer relationship management (CRM). Install and manage LAN/ WAN usingTCP/IP protocol. Install,configure,upgrade and perform troubleshooting client-serverbase. Monitor and troubleshoot LAN,install and configure routers and switches. Repair PCs and install/replacement software programs and hardware. Verify correct IP addresses areas sign for all digital out put devices (Static and Dynamic IP). Coordinate with the Sales Representatives to provide excellent customer service(especially during peak times). Stayup-to-date with new products/services. Support test environment build and environment validations as well as QC testing ticket issue support.WORK PROFICIENCYo MSSQL:MSSQL Installation,configuration,Database connection, Database Optimization, Restore Database, Database conversion and Data Management.o Installation and configuration of EPOS software systems to prividing Technical support and Application Support.o Handling Inbound/Outboundcalls,Handling tickets,email andchat support,remote control.o Troubleshooting:Windows,Network,Printer,Apps.o Working on IPv4 Protocol for configuration of the Router and.o Folder shareing and Prniter sahreing one system to another system.o Create Admin user and password.o Knowledge of MSword,Excel.o Port forwarding : To use port forwaing Applications(LBO,RBO,MBO,) and Mobile app (Ios and android).o Monitor and troubleshoot LAN,install and configure routers and switches.o Windows based OS installation and up-gradation, Disk partitioning, Usercreation, Different software installation.
