Baskar Lingadurai Email & Phone Number

• Handling of an Education Specialist team (Google Workspace) of 21 advisors (L1, L2, L3). Consistently delivered customer efforts score more than 86%.
• Managed a team of 21 members for OneOps L1,L2 operations & 45 members of L3 team, compliance, Business board reporting, data-driven solutions, and Statistical analysis and acted as Subject Matter Expert
• Manage the support bar schedule, staffing levels, and workload distribution to ensure optimal coverage.
• Perform case analysis to identify the root cause of low CES scores
• Collaborated with other departmental leaders (EGS team) from different region.
• Presenting Weekly Business Review meeting with the Client (Google) and reviewing performance & Metrics.

• Management of a team of 21 Education Specialists (Google Workspace).
• Serves as a mentor to team members by providing timely assistance with complicated and/or urgent situations.
• Weekly team meetings and involved staff in planning and decision-making.
• Conduct a case study to determine the fundamental reason for poor CES scores.
• Ensured team members stayed up to date by providing frequent training.
• All chats and emails were tracked and logged for each shift.

Hazaribagh, Jharkhand, India

•  G-Suite Administrator:
• Administer, manage and maintain the G Suite ecosystem
• Assisting with day-to-day IT administration with focus on Google Suite Apps migration and implementation
• Coordinating and assisting with tasks related to IT Department
• Working knowledge of G Suite Apps (Google Classroom, Group, Meet etc.,) and Microsoft Office programs.
• Working in domain management such as registration, renewal, transfer etc.

Maldives

• Certificate courses handled Certificate level 3, Certificate level 4
• Diploma in IT
• Subject handled DBMS, HTML, OS, SAD, C++ language, Java Programming, VB.net
• Preparing statistics and handling data, such as attendance figures
• Set and communicated ground rules for the classroom based on respect and personal responsibility
• Provides appropriate resources and learning materials for students

Starting Business, Starting Business

Master Of Science (M.Sc.), Computer Software Engineering

Ielts, International English, Band 7

Internation English Language Testing System