Baskar Murthy Email & Phone Number

Service Delivery Management Professional with 23 years of extensive experience in Service Transition, Service/ IT Project Operations, Continual Service Improvement and IT Infrastructure Management on high-visibility projects in retail, communication and insurance domains. Extensive experience in support Operations management at Global Shared Service Model – coordinating, implementing, managing, measuring and improving the IT Support. Have designed and executed continuous improvement support processes for high productivity of Global IT Support projects in engagement of large magnitude. An expert in Incident, Change, Release Management and also experienced in setting KPIs, CSI plans, root cause analysis, quality audits, SLAs and reporting adhering to the service delivery standards. Well versed with the formal ITIL methodology, Microsoft Project/ Word/ Excel/ PowerPoint, SharePoint, Communications Management, Risk Management. Managing new Requirements /changes and stakeholders (Business, technology and Architects) and planning corresponding releases for the requirement. Managing resources /estimates for successful delivery of the requirement in the release as scheduled. Extensive knowledge of capturing and analyzing business requirements, identifying risks and evolving with mitigation plans, developing functional specifications, implementation, testing and validation.Documentation skills on creating a work instruction documents, runbooks for the IT support teams.

Listed skills include Itil, Service Delivery, It Service Management, Incident Management, and 28 others.

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  The New College, Chennai

  Chemistry