Baskar Karunakaran Email & Phone Number

Hamilton, Waikato, New Zealand

Cloud Migration, Penetration Testing, Cloud Security, Network Security and Risk Mitigation.

Greater Chennai Area

Pune, Maharashtra, India

Australia

Contributed for Project transition, Resource management, configuration management, Service testing and assurance.Technology: VoIP, IPVPN, MPLS.

Ambattur

Technical skills• Routed Technologies: IPv4, VLSM, and CIDR.• Routing Technologies: RIP, EIGRP, OSPF and BGP.• LAN Switching Technologies: Frame Relay, Ethernet, STP, VLAN, VTP, PVST+ and RSTP.• IP Services: HSRP, VRRP, GLBP.• IT Service Management• Change Management• Problem Management • Incident Management• Service-Now, CA-SOI• Certified SCADA & PLC Automation Engineer Current ProfileCompany: Tata Communications Transformation Services Limited, ChennaiDesignation: Customer Service Executive (Service Delivery Manager)Date: February 2017 – Till date (13 Months)Responsibilities: Responsible for project management of complex implementation & delivery projects through their lifecycle.  Leading and Managing technical towers projects and operations. End to end responsible for change management operations in the organization. Implementing change management process as per the ITIL guidelines and standard operating procedure as per the client requirements Managing the process coordinating with users and LOB regarding day-to-day operational issues taking feedback and providing solutions. Review of change control document to make sure that all the required & mandatory details mentioned in the document  Handle change request for 60+ internal accounts of client which includes standard and non-standard request. Continuously drive for efficiency, improvements and excellence in service delivery. Request SLA analysis and prioritization through impact assessment. Represent client in CAB call and collect approvals for all business-critical changes. Creating new process documents/KPI’s to meet the needs of the customer’s contract. Collaborates across all areas within IT and the business, assessing performance and communicating the value ITSM processes bring to the business. Lead, schedule and monitor program management activities for all customer deliveries.  Interact with relevant cross-functional teams.

Chennai Area, India

Responsibilities: (as PMO) Coordinating with OEM vendors to resolve the issue on time. Handling audits & providing inputs for all network related queries. Delivering the connectivity within SLAs and Contracts. Designing and applying appropriate project management standards for incorporation in the NI gateway review process. Managing the production of the required deliverables. Planning, Cost estimating and Developing the budget and monitoring the project. Adopting any delegation and use of project assurance roles within agreed reporting structures. Reporting through agreed lines on project progress through highlight reports and end-stage assessments. Identifying and obtaining support and advice required for the management, planning and control of the project. Activity Planning and Sequencing, Resource Planning, Budgeting. Developing Schedules, Time Estimating, Cost Estimating. Documentation, Creating Charts and SchedulesResponsibilities: (as Service Delivery Engineer) Validate the Solution documents based on the customer need and deploying the same. Involving in Customer Side Change Management Activities and able to plan & execute small, medium & large projects Responsible for Chennai – New implementations (Service Delivery on RF, FIBER, COPPER.), Trouble shooting and problem resolution of elusive customer network difficulties (MPLS, Internet). Installing, configuring and maintaining Cisco Catalyst 2900, 3550 and 3560series switches. Installing, configuring and managing Cisco Routers 2811 and 3745 Routers, HP MSR series Routers 900, 920, MSR-A 1002. Configuring and maintaining various routing protocols (EIGRP and OSPF). Resolving Trouble Tickets related to Network and Service provisioning. Validate the Solution documents based on the customer need and deploying the same. Network planning, troubleshooting of LAN &WAN connectivity across all locations.

Chengalpattu Area, India

• Root cause analysis and preventive break down analysis in order to increase and maintain the productivity.• Periodic Maintenance of overall plant.• Documentation of Periodic Maintenance of Machines• Production Planning and forecasting the target.• Exposure in Boiler Operation and Maintenance.• To execute and monitor the Batch process using the monitoring and control tool SCADA.• Experience in working with Variable Frequency Drives.• Erection and commissioning of newly procured machines namely, Homogenizer, Air Compressor, Automatic Grease filling machine, Printing Machine (Video Jet).• Cabling and Wiring of the sensor to the control panels.• Planning and execution of delivery of order batch wise.• Conducting weekly meeting with the employees regarding the planning and execution to achieve the Target.• Ensure Spare availability and Periodic maintenance has been done.• Underwent training in Fire Safety management of plant during the installation of fire safety equipments in plant.EDUCATIONAL QUALIFICATION• Secured 76% in the stream of B. Tech - Instrumentation and Control Engineer in the year 2013 at SMVEC.• Secured 86.4% in Higher Secondary Education in VOC Government Higher Secondary School, Pondicherry.• Secured 88.4% High School in Our Lady of Lourdes Boys’ High School, Villianur, Pondicherry.

Master'S Degree, Information Technology

Bachelor Of Technology (B.Tech.), Instrumentation And Control Engineering, 8.01