Basma Attat Email & Phone Number

Mendrisio, Ticino, Switzerland

Milan, Lombardy, Italy

- Developed and maintained operational policies to ensure regulatory compliance and consistency across all retail operations.- Designed and implemented training materials to enhance staff understanding and adherence to operational procedures.- Managed inventory processes to optimize stock levels, minimize discrepancies and ensure accurate tracking of merchandise, resulting in improved profitability and customer satisfaction.- Engaged in on-site activities and collaborated with cross-functional teams to swiftly resolve issues, showcasing strong problem-solving skills.

Cornedo Vicentino, Veneto, Italy

- Oversaw operational activities for 20+ US stores, focusing on inventory management and executing merchandising plans to drive sales and enhance the customer experience.- Managed end-of-season returns nationwide, ensuring efficient processes and timely resolution to enhance customer satisfaction and minimize financial impact.- Analyzed store Key Performance Indicators (KPIs) and generated weekly reports for senior management, providing valuable insights for strategic decision-making and performance improvements.- Developed and implemented training procedures for store staff to deliver exceptional service and maintain operational excellence.- Provided comprehensive English translations for various platforms, ensuring clear and accurate communication.

Quinto Vicentino, Veneto, Italy

- Managed operations for 25+ stores across multiple countries, ensuring efficient execution of activities to meet organizational goals.- Implemented logistics strategies to optimize merchandise distribution, minimizing stockouts and enhancing inventory turnover.- Collaborated with Retail Manager to plan events, promotions, and store launches, driving foot traffic and increasing sales revenue.- Developed training programs to improve staff utilization of retail software tools, enhancing operational efficiency and customer service.

Verona, Italia

- Managed the end-to-end process of returns, replacements, refunds, and deliveries for fashion stores within the designated region, ensuring prompt resolution of customer inquiries and issues to maintain high levels of satisfaction and loyalty.- Collaborated closely with the Finance Department to streamline invoicing processes, generate accurate reports, and maintain meticulous spreadsheet records, contributing to efficient financial management and budgetary control.

Vicenza, Italia

- Supported marketing initiatives through administrative tasks and campaign execution.- Managed social media accounts and coordinated events.- Conducted market research and analyzed trends.

Master, Master In Retail Management & Marketing

Laurea Triennale, Lingue E Culture Per Il Turismo E Il Commercio Internazionale