Basma Battah Email & Phone Number

Remote

Troy, Michigan, United States

Detroit, Michigan, United States

• Communicated with escalated clients through phone, email, and text throughout loan process and improved experience by de-escalating their situation.
• Worked in a fast-paced call center environment.
• Worked with internal departments to meet clients’ needs.
• Routinely followed up with clients to provide loan status.
• Earned a promotion within 6 months to the highest tier (Triple Crown) and maintained this status every month.
• Averaged a 99% customer satisfaction score every month.

Wayne County, Michigan, United States

• Oversaw 11 Subway Restaurants and 2 Starbucks Restaurants throughout Wayne County.
• Coached and trained store managers and assistant managers on operational excellence.
• Tracked labor and food cost to ensure all restaurants are within approved percentages.
• Executed marketing strategies to store managers in order to build sales.
• Hosted catering events to big businesses (Ford, Chrysler, Johnson Controls, etc.).
• Reviewed weekly paperwork to track shortages, theft, and waste.

Sterling Heights, Michigan, United States

• Managed, trained, and coached all new and current Subway employees.
• Provided excellent customer service.
• Operated on multiple cash drawers daily, and made sure accurate balancing takes place prior to closing.
• Placed weekly food orders, all while staying within the store’s budget.
• Maintained high quality standards for food preparation and cleanliness.
• Prepared employees’ weekly work schedules.

Warren, Michigan, United States

• Toured, enrolled, and reviewed policies and paperwork for new families.
• Kept all paperwork on children up to date including: immunizations, physicals, and emergency cards.
• Scheduled employee hours for following week.
• Completed tuition accounts weekly by entering client data from a ledger to an Excel document.
• Understood all tuition fees for current and new enrollment and was able to relay information to possible clients.
• Followed all opening and closing procedures for the center and each classroom.