Basma Battah Email & Phone Number

Remote

Troy, Michigan, United States

Detroit, Michigan, United States

• Communicated with escalated clients through phone, email, and text throughout loan process and improved experience by de-escalating their situation. • Worked in a fast-paced call center environment. • Worked with internal departments to meet clients’ needs. • Routinely followed up with clients to provide loan status. • Earned a promotion within 6 months to the highest tier (Triple Crown) and maintained this status every month.• Averaged a 99% customer satisfaction score every month.• Answered the highest amount of incoming client calls every month (averaging about 1,500 per month).

Wayne County, Michigan, United States

• Oversaw 11 Subway Restaurants and 2 Starbucks Restaurants throughout Wayne County. • Coached and trained store managers and assistant managers on operational excellence. • Tracked labor and food cost to ensure all restaurants are within approved percentages.• Executed marketing strategies to store managers in order to build sales.• Hosted catering events to big businesses (Ford, Chrysler, Johnson Controls, etc.). • Reviewed weekly paperwork to track shortages, theft, and waste.• Performed monthly compliance evaluations to submit to Subway Headquarters. • Worked alongside the Development Agent to increase sales throughout all Wayne County Subway Restaurants

Sterling Heights, Michigan, United States

• Managed, trained, and coached all new and current Subway employees. • Provided excellent customer service. • Operated on multiple cash drawers daily, and made sure accurate balancing takes place prior to closing. • Placed weekly food orders, all while staying within the store’s budget. • Maintained high quality standards for food preparation and cleanliness. • Prepared employees’ weekly work schedules.• Prepared and maintained the store to be in compliance with monthly inspections.• Successfully trained 3 Sandwich Artists into management roles.

Warren, Michigan, United States

• Toured, enrolled, and reviewed policies and paperwork for new families.• Kept all paperwork on children up to date including: immunizations, physicals, and emergency cards. • Scheduled employee hours for following week. • Completed tuition accounts weekly by entering client data from a ledger to an Excel document.• Understood all tuition fees for current and new enrollment and was able to relay information to possible clients.• Followed all opening and closing procedures for the center and each classroom. • Organized Open House for families in the community.