Customer success team leader Setting the plan for the new customer's workflow.  Assessing and managing day to day work.  Preparing Daily / Weekly and Monthly reports.  Calibration with operations team and management to improve the product and evaluate customer’s feedback.  Handling inquiries received by the customers and arrange their feedback forms and evaluations to be sent to them.Claims Operations specialist  Verifying claims and handling Medical… Show more Customer success team leader Setting the plan for the new customer's workflow.  Assessing and managing day to day work.  Preparing Daily / Weekly and Monthly reports.  Calibration with operations team and management to improve the product and evaluate customer’s feedback.  Handling inquiries received by the customers and arrange their feedback forms and evaluations to be sent to them.Claims Operations specialist  Verifying claims and handling Medical billing criteria.  Communication with insurance companies to set rules for the claims.  Communication with software companies to understand the flow of each provider,  Researches (regarding medical billing and trends).  Conferences with other sites to check the computability of work.  Writing and preparing BAA / Contracts between the company and the provider.  Collection and follow up with insurances. Show less

 Setting a clear plan of how the quarter will go.  Observing the work done on a daily basis.  Communicate with different sites.  Conduct training (Operational / Quality).  Co-ordinate between insurance companies and patients Monitoring calls that took place throughout the week.  Conduct meetings to deliver quality results.  Daily / Weekly and Monthly reports to the CEO.  Dealing with IT issues to maintain a stable line with all sites.  Deliver the… Show more  Setting a clear plan of how the quarter will go.  Observing the work done on a daily basis.  Communicate with different sites.  Conduct training (Operational / Quality).  Co-ordinate between insurance companies and patients Monitoring calls that took place throughout the week.  Conduct meetings to deliver quality results.  Daily / Weekly and Monthly reports to the CEO.  Dealing with IT issues to maintain a stable line with all sites.  Deliver the results to the board on a weekly basis Show less

1. Handling hotel reservations and travel tickets2. Correspondence incoming and outgoing 3. Dealing with insurance company and clims4. Meetings and MOM 5. Filing system6. Meeting and greeting customers7. Following up with different departments and companies8. HR related tasks (resumes and hiring)9.

3 months task. Created a new quality assurance and observed the services before trying to the customers.

Creativity and innovation in problem solving, and in dealing with situations.Keen on having everything done on its specified time.Genuine respect and concern for people, valuing contributions from others regardless of culture orstatus & enjoying a team work spirit.Self-motivated, dynamic, personality; for trainingTravelled to India for a training course to launch the region banking in EgyptHandling different tasks along with the main role:• Assistant; • Trainer (for… Show more Creativity and innovation in problem solving, and in dealing with situations.Keen on having everything done on its specified time.Genuine respect and concern for people, valuing contributions from others regardless of culture orstatus & enjoying a team work spirit.Self-motivated, dynamic, personality; for trainingTravelled to India for a training course to launch the region banking in EgyptHandling different tasks along with the main role:• Assistant; • Trainer (for new comers)(Quality developement sessions)• Mentoring and observing the progress of new hires• Handling complaints (CRL complaints team)• Looking after different queues (Phone banking / Telemarketing) Show less

UK Account)• Floor walker (UK Account)• SMC (UK Account; United Kingdom Training courseTravelled to the United Kingdom for a training course to launch the Egypt/UK partnership in EgyptAlong with filling some admin tasks; • International; advisor , billing and technical serving (Australian Account)• International accounts advisor , out bound campaigns (Australian Account)Along with filling some admin tasks; /1/2006) Inter continental pyramids park resortWorking as… Show more UK Account)• Floor walker (UK Account)• SMC (UK Account; United Kingdom Training courseTravelled to the United Kingdom for a training course to launch the Egypt/UK partnership in EgyptAlong with filling some admin tasks; • International; advisor , billing and technical serving (Australian Account)• International accounts advisor , out bound campaigns (Australian Account)Along with filling some admin tasks; /1/2006) Inter continental pyramids park resortWorking as “Credit administrator” in the financial department; Ameco.tech corpTelemarketer for American campaigns Show less

1. Handling normal Admin tasks2. Following up payments and track bill collectors 3. Meetings and MOM4. Complaints filtering before handling by the department

Selling long distance calling cards to American customers over the phone