Basma El Sayed Email & Phone Number

Egitto

• Conducted high-volume cold calling and lead engagement for a SaaS solution tailored to the construction, facility, and real estate industries, targeting revenue generation.
• Qualified inbound leads and arranged high-quality appointments, successfully contributing to the sales pipeline and Italy's revenue objectives.
• Collaborated with Sales Consultants to identify strategic targets, ensuring seamless progression through the sales cycle with accurate CRM activity tracking.
• Consistently exceeded qualified opportunity quotas, directly impacting revenue growth and reporting achievements to management

Egitto

• Delivered prompt, accurate, and professional support to Amazon IT customers through email, chat, and phone, utilizing various tools to resolve inquiries efficiently.
• Assisted in order expediting, post-sales issue resolution, and ensured customer satisfaction by providing tailored recommendations and solutions.
• Demonstrated expertise in policy navigation and issue resolution to communicate effective outcomes and maintain high service standards.
• Leveraged strong product knowledge and problem-solving skills to address diverse customer needs in a dynamic, fast-paced environment.

Egitto

• Served as primary point of contact for consular visitors, providing high-quality assistance and addressing diverse inquiries.
• Processed and reviewed visa applications and consular-related documents, ensuring accuracy and compliance with established procedures.
• Assisted Italian citizens with consular needs, delivering exceptional customer service and solutions tailored to individual cases.
• Maintained Embassy databases and developed expertise in consular, accounting, and management procedures to support operational efficiency.

Egitto

Amazon IT, E-commerceCustomer Obsession Award - Chat Top Performer