Basnet Sitaram Email & Phone Number

Kuwait City, Al Asimah, Kuwait

• Coordinate with manager and chef to manage restaurant operation. • Lead mentor and inspire the food and beverage service team, fostering a culture of excellence and ensuring they provided an exceptional guest experience. • Maintain and elevate the highest standard of service quality, ensuring that guests receive impeccable service.• Stream F&B service operation optimising workflows and maintaining cost control while a memorable experience.• Collaborate with the culinary team to create innovative and exquisite dining experience catering diverse guest preference.• Implement training program to continuously develop the skills and knowledge of the F&B team.• Handle guest inquires and complain ensuring prompt resolution and excellent guest satisfaction.• Ensure all health; safety and sanitation standard are met as well as compliance with the hotel policies and procedure. • Visiting guest table and collect feedback through dining experience. Noted key note and brief team member to retain the guest.• Used multi- source date to determine sales and delivery term for product and services.• Order required quantities of necessary restaurant item including food and beverage, equipment and supplies.• To achieve financial goal through BAZZA restaurant budgeting and forecasting.

Kuwait City, Al Asimah, Kuwait

Kuwait

Salmiya, Hawalli, Kuwait

• Managing a team’s progress and maintaining a positive environment.• Managing workflow • Training new hires• Managing and producing team schedule.• Reporting HR and senior management.• Evaluating performance and providing feedback• Identifying and applying career achievement opportunities.• Helping resolve employee issues and disputes• Working closely with Restaurant manager. Anticipate guest needs respond promptly acknowledge all guest needs and resolve complaints, ensure guest satisfaction

Lazimpat Kathmandu

Doha, Qatar

1. Raising of checks and maintaining Minibar register.2. Authorized to enter in all guest rooms pertaining to minibar at any given point of time.3. Stock and replace missing items, inspect, move and clean the minibars in accordance with departmental procedures and polices.4. maintain, track and complete daily worksheet of minibar stock.5. Responsible for replenishment minibar items in rooms.6.Responsible for maintaining the minibar pantry in terms of par stock.

Kuwait

• Identify guest need and expectation correctly, including those with special needs and provide appropriate product, Service of information.• Identify and take all opportunities to enhance the quality of service.• Recognize customer dissatisfaction promptly and take action resolve the situation.• Demonstrated trust, support and respect towards the team member in day to day work activities. • Follow up outlet and hotel policy and producer and service standard. • Seek assistance from other team member and supervisor and manager with required.• Consistently offer professional friendly and engaging service.• Knowledge of LQA Score achieves 95 percent room service.

- Honest, reliable, Professional, Competent and knowledgeable. Should be flexible and ready to work any shift given, as per the requirement of the Outlet and adhere to company service standards.

Kuwait Salmiya

Assisted guest with making menu choice in an informative and helpful fashion. Maintained knowledge of current menu items, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and beverages to guests. Answered questions about menu selections and made recommendations when requested. And made recommendations when requested. Effectively communication with kitchen staff regarding customer allergies, dietary needs and other especial requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests service needs consistently adhered to quality expectations and standard Delivered Exceptional friendly and fast service, accurately recorded orders and partnered with team member to serve food and beverages that exceeded guest’s expectation.

Accounting And Finance, Bachelor Degree

Graduated -Management Of Business Study , Completed 2012, Coursework In Business Management And Operation, Ged

Finance & Accountancy

Bachelor Of Business Study, Fund Furmatation And Data Collecting Different Project

Accounting and Finance

Bachelor'S Degree Business Studies, Finance, General

Activities and Societies: Debate Team,social voluntary