Baspreet Kaur Email and Phone Number

• Conduct food safety and facility audits with an eye for safety, sanitation, and product specification assurance• Collect and maintain inspection reports.• Develop and maintain facility quality systems• Maintain systems for checking and verifying process compliance to SQF, HACCP Food Safety Plan, Food Quality Plan, and Formula Control• Ensure effective training in food safety and quality control training for plant team members• Report findings of quality control audit to the Quality Manager• Communicate the investigation results to all stakeholders and is involved in complaint reduction projects• Track raw material and products non-conformances by filling out required reports and following up with internal stakeholders• Support the plant team during internal, third party or government inspections and audits.• Monitor compliance to the quality system by reviewing records related to product quality and food safety. Follow up accordingly in case of non-conformances.• Provide support to the team in continuous improvement projects, following up on corrective actions and customer requests.• Execution of Quality Systems and Programs, including program compliance and training at the bakery level• Manages product specifications, verification and documentation, including updating production floor documents to ensure compliance.• Responsible for quality testing; including examining raw materials, processes and finished products to ensure they comply with quality and food safety standards• Conducts sampling for microbiological and/or analytical testing and sensory evaluation• Conduct GMP inspections and internal audits• Completes various quality reporting tasks including trend analysis, shift reports and non-conformance• Support Trials/first production approval runs in keeping with compliance to Stage Gate protocols.

• Documents routine procedures following laboratory and company guidelines (SOP’s).• Follow laboratory SOP’s and specific written experimental protocols as well as oral instructions in performing assigned experimental work.• Sterilization technique, operating the equipment’s in the laboratory.• Isolation Techniques for Micro-Organism.• Responsible for verifying all laboratory testing was conducted in accordance with SOPs as well as cGMPs and GLPs.• Review of laboratory notebooks and other source data (e.g. printouts, logbooks, executed forms, etc.) for completeness, and archival, as appropriate.• Works on multiple testing’s in a concurrent manner on a routine basis.• Follow policies and assists in the development of new procedures and/or documents.

• Resolved complex customer complaints with 98% positive feedback, improving customer satisfaction.• Developed automated service processes, reducing delivery time, and enhancing customer experience.• Provided safe, timely roadside assistance, ensuring zero accidents or injuries.• Accurately submitted invoices and payments, ensuring timely processing.• Streamlined ticket resolution, reducing average resolution time by over 19%.• Maintained high-quality customer service through professionalism and timely responses.• Trained 7 new support specialists, enhancing team efficiency and adherence to company policies.• Consistently recognized as top performer, resolving 80% of tickets on the first call.

• Identified recurring issues and collaborated with development teams to implement solutions.• Achieved 95% customer satisfaction by delivering personalized service to high-value clients.• Assessed customer and technology information to determine and escalate technical support levels.• Maintained up-to-date knowledge of company products to enhance customer support and service solutions.• Ensured completion of necessary forms, medical exams, and policy requirements for clients.