Bassam Bitar Email & Phone Number

Brussels Region, Belgium

Nigeria

Hired to launch and develop a new line of business and increase market share by expanding operations in African countries, operating with full Profit and Loss accountability scheme• Launched and organized Nigeria & Ivory Coast operations (team structure / tasks & objectives) to leverage annual targets• Participated in the establishment of strategic goals and led the implementation of business development plan by finalizing direct contracts deals or acquisitions of SMEs portfolios, specialized in the elevators and escalators business• Managed the transition period of acquired SMEs with their full set of clients, analyzed their portfolios and responded to various categories of requirements (maintenance, spare parts, full replacement)• Managed the operations of a matrix organization with reporting lines between Country Managers, Directors of Sales, Marketing, Operations and Technical disciplines, aiming to achieve corporate objectives and strategic goals• Conducted market research, explored new channels and opportunities and produced metrics-based assessments (services rate, customer satisfaction, product quality, etc.) to benchmark brand positioning with regard to competition• Managed and owned quality projects aiming to optimize processes, productivity and expenses, with full cycle, delivery and associated documentation (planning, goal definition, implementation, assessment based on KPIs)• Managed the relations and engagements with regulators, government agencies and lawyers for compliance purposes• Developed partnerships with strategic players (consultants, contractors, developers and architects) and strengthened engagement models aiming to produce key differentiation in new markets of construction equipment• Structured the maintenance department and aligned commercial and after sales operations by drafting agreements and packages, fulfilling after sales service and warranties aiming to maximize customers satisfaction

Lebanon

Hired to lead the Design & Technical Team, then promoted to the position of Engineering Manager, then to the dual position of Product & Supply Chain Manager and Business Development Manager while following up on performance with various geographies (Cyprus, Ghana, Greece, Jordan, Lebanon, Nigeria, Syria)• Coordinated with design team, supervised manufacturing of orders, participated in technical KPIs establishment (sales, design, procurement, warehousing, etc.) and acted as Internal Quality Auditor in monitoring quality of processes • Recruited and trained teams, assessed performance based on department KPIs (procurement, logistics, sales, engineering, etc.)• Developed relations with new suppliers for different products (elevators, lifts, garage doors, revolving doors, BMU) customized to cater for a variety of constructed shapes (buildings, villas, shopping malls or urban complexes) • Attended international fairs and exhibitions (Interlift-Germany, Wee Expo-China), researched information about lifts and escalators (guides/norms related to safety metrics, latest technologies, mechanical/operational characteristics, etc.)

Lebanon

• Analyzed construction market needs, coordinated with Marketing team launching new lines of business, using adapted channels and tools (website and digital presence, flyers, catalogs etc.), providing technical content as needed • Produced and discussed periodical reports related to country operations (factories activities, market performance, new clients acquired, competitors’ performance, P&L, etc.) then presented action plans in line with strategic objectives• Spotted projects, collected critical information about high-end construction equipment needs, approached new clients and suppliers and built a network of architects, consultants, developers and real estate investors • Studied bids and tenders and assessed alignment between specifications and standards as per clients’ initial needs

Lebanon

Lebanon

Lebanon

Major clients and key projects: P&G (Egypt), Al Safi Danone Ltd (KSA), Al Marai (KSA), AL Hada Water (KSA)• Managed the design and analysis of projects with teams and the relation with clients and site requirements • Produced machineries’ calculations by adapting methods and measurement tools as per latest technologies • Sketched and developed technical drawings and specified mechanical factors (dimensions, tolerances, production capacity, etc.) and structural analysis for specific types of production with related machineries • Checked and improved technical systems in alignment with clients’ lines of business and operating standards • Reviewed specifications of existing machines and improved manufactured systems for FMCG leading businesses • Followed the execution and commissioning of systems and tested installations to comply with required specifications • Launched a restructuring project and shifted the collaboration between teams to a matrix organizational structure, thus creating functional centers with subject-matter experts and processes to maximize productivity and quality of service

Lebanon

Mem, Engineering Management

Be, Mechanical Engineering

French Baccalaureate, Mathematics