Improving the operations and business development aspects of the financial markets organization and enhancing the internal and external procedures on a global level scale. Heavily involved in new upcoming projects and product development within the capital markets, securities and digital asset exchange (Forex exchange, commodities, indices and crypto currencies).Managing teams and processes involved in Client services, Trading services, Partnership (IBs and AMs), Back Office and Sales.

Improving the operations and business development whilstmanaging teams and processes involved in Client services, Trading services, Partnership (IBs and AMs), Back Office and Sales.

Establishing the operations department in the Jordan office achieving the 24 hours 6 days a week support team. Heavily involved in the capital markets, securities and digital asset exchange trading services (Forex exchange, commodities, indices and crypto currencies).Heading and managing the teams involved in Client services, Trading services, Partnership (IBs and AMs) and Back Office.Managing the team on a day to day basis  for the KPIs to be prepared.Handling client support and partnership queries (trading queries, mt4 issues, IB and AM structures, rebate markup and commission payments.)Working alongside the risk department and trading desk ensuring the books are maintained while all processes are maintained effectively.Audit rebate checks between the finance team and the partnership team.Assisting the development team in testing new projects the new client portal and bugs within the CRM.Assisting the trade support team in creating and implementing new processes for the MT4 and servers.Managing all mt4 platform groups on several systems CRM, Current Business, Client Portal and MT4.Handling back office payment queries internal transactions, deposits and withdrawals.Dealing with B2B institutional queries (Partners structures, trading queries and payments)Training new sales in several offices (Armenia, London, Dubai, Amman and Latin America) on all internal procedures within the departments.Updating and improving all operations procedures (Support, Partnership & Back Office)Working hand in hand with different departments Marketing, Compliance, On boarding, Trade Solutions, Development, Finance and Business Intelligence in order to improve procedures and minimize client complaints.

Resolving trading queries & technical queries.Handling all clientele accounts and overseeing technical issues.Managing clientele portfolios on all their trades, balance, equity and margin levels.Handling trading queries, payments, transfers and technical system MT4 platform issues.Overseeing the strategies, pricing and technical performance of the clientele portfolios by analyzing their daily profit-loss ratio.Managing dynamic trading portfolios daily with a high volumes of financial activity in a fast-paced market with high risk.Maintaining healthy relationships with predominantly Local & Saudi clients while also overseeing international clientele.

• Correspondence and bank relations with international and local corporate banks regarding account openings, closures and card openings/transactions as per client requests.(Barclays, Julius Baer, BOSLIL, La Tresorerie, Deltec, ENBD, ADIB, CBD, and Mashreq)• Providing extensive asset management and maintaining trust for a large number of wealthy clientele portfolios.• Project Manager on several internal projects (Corner Card project, Yes Money Card project) ensuring all clients are offered these services and preserving client satisfaction.• Managing day to day operations of $10 million - $50 million portfolios and effectively supervising clientele corporate companies.• Analyzed budgets, financial reports and projections for accurate reporting of financial standing.• Synthesized financial and budgetary information to solve problems and develop alternative solutions.• Identified and investigated variances to financial plans and forecasts by interpreting financial results.• Managed high volumes of financial activity in a fast-paced, risk-based corporate environment.• Delivering contractual results and growth for the clients around the forecast, operations, customer service, compliance matters, developing and implementing product / service standards.• Managing over 50 corporate free zone companies and corporate bank accounts as per each client.• Preparing and following up fiduciary client matters and requests and updated clients on procedural, compliance and regulatory changes affecting workflow, pricing and services.• Maintaining high relationships with clients and local/international banks.• Financial Forecasting and Risk Analysis.• Preparing and executing corporate bank transfers and updating corporate statements daily.• Preparing monthly client billing and working closely with the accounting department in preparing invoice requests.• Knowledge of incorporating companies as free zones (DAFZA, JAFZA, DWC, RAK Free Zone) and LLCs.

• Researching for global property investors that concentrate on Brazil and USA.Following up with potential investors and closing investment deals.• Manage clientele real estate portfolios and maintain bank and client relations on a day to day basis.• Arranging and attending meetings with potential investors.• Negotiated, facilitated and managed real estate transactions.• Developed and maintained a list of properties suited to different needs and budgets.Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.• Created and implemented marketing plans to drive sales.• Guided clients from beginning to end of the home buying process in choosing the right property.• Applying soft and sales skills at exhibitions and events to attract potential clients that are interested in the market.• Finding new leads in the GCC market using database and social networks.• Maintaining relationships with clients and following up on their day to day requests.• Preparing monthly reports with the operations manager and CEO.• Achieving monthly targets and closing huge deals with determination.

Training program Euler Hermes Credit Insurance member of Alliance insurance PSC• Booking potential client meetings with the regional manager and closing deals.• In depth analysis of the insurance market ensuring and providing the right insurance for our clients.• Researching new potential clients using soft and sales skills and preparing weekly reports of potential incoming clients.• Educated potential clients on insurance options and achieved monthly targets with perseverance.• Met with existing and prospective clients each week to select appropriate insurance policies and tracked the progress of all outstanding insurance claims.

Internship Financial insurance processor at claims department• Managing day to day claims with the right time management techniques.• Preparing monthly reports on a timely manner.• Supporting C-Level executives (claims managers) on incoming complex claims.