Bassel Kattan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Architected and managed robust Azure Virtual Machines and Azure Networking to support high-availability financial applications, ensuring zero downtime during peak operations.• Strengthened enterprise security posture with Microsoft Defender and Data Loss Prevention (DLP) policies to protect sensitive financial data.• Administered Microsoft 365 services, including Exchange Online and SharePoint, Microsoft Teams, enabling secure collaboration across departments.• Optimised identity and access management with Entra ID (Azure Active Directory), implementing conditional access and secure authentication for both cloud and on-premises systems.• Designed and executed disaster recovery plans using Veeam, achieving a near-zero Recovery Time Objective (RTO) critical for financial operations.• Delivered expert-level Windows Server support, optimizing performance and ensuring stability for banking and fintech systems.• Collaborated with cross-functional teams to align IT strategies with organisational objectives, reducing costs and increasing operational efficiency.• Deployed and managed Microsoft Intune to provide comprehensive support and security for a diverse device ecosystem, including iOS, macOS, Windows, and Android platforms.• Configured compliance policies and conditional access rules to enforce security standards across all devices, ensuring data protection and regulatory compliance.• Automated app deployment, configuration profiles, and security updates, streamlining device management processes for end-user efficiency.• Integrated mobile device management (MDM) and mobile application management (MAM) solutions to secure corporate apps and data on employee-owned and company-issued devices.• Conducted regular vulnerability assessments and resolved issues to maintain a secure mobile and desktop environment.• Provided tier-3 support for device-related issues, enhancing user experience and minimizing downtime across platforms

Dubai, United Arab Emirates

- Summary:• Working as first and second level support,• providing visits to check network and end users PCs and servers. Providing remote support via cloud or remotely software.• Offering new equipment as per network requirements or PC issues, servers solutions software.- Technical summary:• Supporting clients as per the request in ticketing system to achieve SLA.• Supporting Network equipment: Switches (Managed, Un-Managed, L2 L3) , Firewall ( SonicWall , FortiGate , Meraki ),Servers (Virtual ,Physical) ,Gateway , Routers , Endpoints (Mini PCs) , WIFI Access points management (Unifi , Aruba) ,NVR (Hikvision) , Cameras , Phones & PBX (3cx , Fanvil , Avaya, Grand stream ), NAS storage (Synology , Dell , HP ,WD)• Supporting Cloud solutions: Azure, Office 365 , cPanel , Virtualization in cloud machines ,Antiviruses (Kaspersky), Cloud and Hybrid Backup (Acronis), ,Cloud storage(OneDrive, Dropbox )• Supporting on premises solutions: Windows server, VMware Esxi and VCentre, Hyper V, Local Backup (Veeam, Veritas Backup Exec), Local storage (Windows server , NAS storage)

Damascus, Syria

Responsible for sale ISD products.ERP system, HR system which contain (personnel, organization chart, Grading, job description, payroll, attendance, PMS, objective, incentive, recruitment, work flow, health insurance and training module).Payroll system: Create accounts for employees create benefit, deduction for employees Adjust all configuration related to payroll Calculate payroll for employees

Damascus, Syria

Working on ESXI 6.7 Virtualization system§ Create, Delete, Configure Machines Networking preparation for new virtual machinesAdministration on following Servers:§ Domain Controller(Windows server 2012 r2) GPO, AD, DHCP, DNS, additional & replication server.§ Mail&POP3 Server(Microsoft Exchange Server 2010&PopCon)o Config POPcon with cPanel New Mailbox, Distribution Groups, address book(Online-Offline).§ Firewall Server(Microsoft TMG 2010)o Config Ports, Rules (Block, allow websites) to work with company polices.§ Firewall Hardware(Mikrotik)o NAT Site to Site, RADIOS & Hotspot.§ Accounting Server(AlAmeen) Ameen Server with SQL server 2014.§ Developers Servers(SQL, SharePoint 2010, TFS 2013, IIS)o Monitoring Stability and performance Create & delete & permissions for users on TFS & SharePoint.§ Clients Servers (File server, Antivirus Server, Backup Server).Developed programs to integrate and update software products and improve system compatibility.Performed network security design and integration duties.

Computer troubleshooting and related devices Software &Hardware.Managing network user's accounts by RSAT.Monitoring network availability and functionality.Customer support for projects implemented by the company.Provided IT support to non-technical internal users through deskside support services.Translated complex technical issues into digestible language for non-technical users.Use ticketing systems to manage and process support actions and requests.Install software, granted permissions and configured hardware for new employees as part of onboarding process.

Diploma, Computer Engineering

Bachelor In Information Technology, Information Technology