I graduated from faculty of Arts archaeology section in 2022 .Currently, I am a reservation agent at parrotel hotels and resorts ( Beach- Lagoon Water park -Aqua park) that offers guests an exceptional experience. I handle bookings, inquiries, and cancellations, using Opera system, a leading hotel management software, to ensure accuracy and efficiency. I also provide excellent customer service, resolving issues and complaints, and offering personalized recommendations and solutions. I am passionate about the hospitality industry and eager to learn and grow in this field. My goal is to deliver exceptional experiences for the guests and contribute to the success of the resort .