https://www.ihg.com381 Rooms & 04 F&B Outlets.Managing the daily activities of the operation by overseeing several departments. Responsible for directing actions across an organization and directing managers to improve efficiency and reduce costs as needed,Assisting General Manager during Morning meetings or conducting the morning HOD meetings in the absence of the General Manager.Adheres to all franchise and company procedures and regulations as well as standard… Show more https://www.ihg.com381 Rooms & 04 F&B Outlets.Managing the daily activities of the operation by overseeing several departments. Responsible for directing actions across an organization and directing managers to improve efficiency and reduce costs as needed,Assisting General Manager during Morning meetings or conducting the morning HOD meetings in the absence of the General Manager.Adheres to all franchise and company procedures and regulations as well as standard operating procedures.Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards. Ensuring the operation of the Rooms Division, Guest Services, Uniformed Services, and Transportation in an attentive, friendly, efficient, and courteous manner. Lead a team to drive improvement in guest love targets and goals. Collaborate with team members to establish and implement services and programs that meet or exceed guest expectations.Support and deliver IHG’s Culture of CleanMaintain appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of departmental employees.Providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Show less

5* Luxury Hotel- 377 Rooms, Suites, Apartments and 6 F & B Outlets. https://albaharhotelandresort.com/?utm_source=gasNestled in a stunning private bay on the Eastern tip of the Arabian Peninsula and overlooking the sea, Al Bahar Hotel & Resort is idyllic retreat for business or leisure.Responsible for supporting the Front Desk, Concierge, Bussiness Centre, Guest relations, Telephone Operator, and Recreation.Direct the Front Office team to ensure optimum occupancy and… Show more 5* Luxury Hotel- 377 Rooms, Suites, Apartments and 6 F & B Outlets. https://albaharhotelandresort.com/?utm_source=gasNestled in a stunning private bay on the Eastern tip of the Arabian Peninsula and overlooking the sea, Al Bahar Hotel & Resort is idyllic retreat for business or leisure.Responsible for supporting the Front Desk, Concierge, Bussiness Centre, Guest relations, Telephone Operator, and Recreation.Direct the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.Respond to and resolve operational concerns through Guest Voice or Social Media channels.Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair, and well maintained.Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of departmental employees.Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrant special handling and detailed information. Coach, counsel, discipline staff and provide constructive feedback to staff.Work with the Finance and Business Manager in the preparation and management of the department’s budget.Conduct training programs, probation, and formal performance appraisals. Show less

Direct and administer all Front Desk, Concierge, Executive Floors, Guest Relations, Telephone Operators, and Business Centre teams operations.… Show more Direct and administer all Front Desk, Concierge, Executive Floors, Guest Relations, Telephone Operators, and Business Centre teams operations. Assist in the development and monitoring of the budget to provide top quality customer service Ensure clear standard operating procedures are developed, updated communicated, and implemented In charge of guest surveys, social media, trip advisor comments, PR related matters of the hotel guests and handling any guest complaints received, Manage all appraisals of the Guest Services team members Responsible to train and motivate employees, to maximize profitability and maintain high morale within the department. In charge of guest surveys, social media, trip advisor comments, PR related matters of the hotel guests.Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality.Observes service behaviors of employees and provided feedback to individuals.Manage all appraisals of Executive Floor and Operator team members.Handle and resolve any guest complaints received as per the standards.Communicate both verbally and in writing to provide clear direction to the team members.Collaborates with the Front Office Manager on ways to continually improve departmental service.Handle and monitors operational financial such as P&L and FF & E. Show less

ResponsibilitiesManages the Executive Floors & Lounge daily operation.Ensures VIP service to the Executive Suites Rooms Guests. Anticipates and handles professionally and on priority basis any requests and complaints from VIPs, Repeated Guests and VIPs Members.Organize with other hotel departments the different activities and happenings at the Executive Lounge (Meetings, Promotions, Gatherings, Business Center Service, and Daily Light Snack Buffet).Lead the Executive Lounge… Show more ResponsibilitiesManages the Executive Floors & Lounge daily operation.Ensures VIP service to the Executive Suites Rooms Guests. Anticipates and handles professionally and on priority basis any requests and complaints from VIPs, Repeated Guests and VIPs Members.Organize with other hotel departments the different activities and happenings at the Executive Lounge (Meetings, Promotions, Gatherings, Business Center Service, and Daily Light Snack Buffet).Lead the Executive Lounge Team to “Upsell” rooms and other facilities of the hotel at every given opportunity.Assists the Front Office Manager on different projects related to the department. Show less

Responsibilities:Assist the Front Office Manager to manage the reception operations in the hotelCoach and motivate team members to ensure high level of guest satisfaction Handle guest complaints and service recovery Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered toAssist Front Desk Agents with daily shift audit and ensure all audits are correct.Assist in the daily maintenance of room inventory status to achieve… Show more Responsibilities:Assist the Front Office Manager to manage the reception operations in the hotelCoach and motivate team members to ensure high level of guest satisfaction Handle guest complaints and service recovery Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered toAssist Front Desk Agents with daily shift audit and ensure all audits are correct.Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations Show less

ResponsibilitiesMonitor Front Office employees to ensure guests receive prompt, warm attention and personal recognitionInform other operating departments, notably Housekeeping, of all Front Office matters that concern themEstablish and maintain effective employee relationsAssist in the preparation of statistical, performance and forecast reports as necessary in order to facilitate annual budget and strategic plan preparation and provide management with marketing information… Show more ResponsibilitiesMonitor Front Office employees to ensure guests receive prompt, warm attention and personal recognitionInform other operating departments, notably Housekeeping, of all Front Office matters that concern themEstablish and maintain effective employee relationsAssist in the preparation of statistical, performance and forecast reports as necessary in order to facilitate annual budget and strategic plan preparation and provide management with marketing information Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safetyInform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guestsManage the night shift in the department ensuring all employees perform the tasks assigned to them Show less

Responsibilities:Actively seeking feedback from colleagues and guests, following up and taking action to improve JD Power, CES, Effectively coordinating daily arrivals and departures of all guestsEnsure effective utilization and productivity of all employees in the Front Office, including involvement in forecasting, payroll, and budgetingDeveloping an enthusiastic and guest-driven team through recruitment, personal and professional development and reward, enabling all… Show more Responsibilities:Actively seeking feedback from colleagues and guests, following up and taking action to improve JD Power, CES, Effectively coordinating daily arrivals and departures of all guestsEnsure effective utilization and productivity of all employees in the Front Office, including involvement in forecasting, payroll, and budgetingDeveloping an enthusiastic and guest-driven team through recruitment, personal and professional development and reward, enabling all colleagues to deliver the highest level of personalized guest servicesHandle and monitors operational finances such as P & L and FF & E Show less

5* hotel with 1078 rooms & 10 F&B outletsIncluding One year as a managerial training From Feb 2008 Till March 2009 inMarriott Marco Island Beach Resort & Spa- FL, USA.; Hotel with 726 room & 09 F&B outlets www.marriotthotels.com

Pre Opening Team 4* hotel with 629 rooms & 8 F&B outlets www.hiltonhotels.com 5 | Page