Technical services and information within an organizationSupport management staff to determine and implement specific technical needs and priorities of an organization. Responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the organization's IT infrastructure is as efficient and productive as possible.
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Technical Support ManagerStartex Egypt Nov 2002 - Present10Th Of Ramadan, Sharkia, Egypt• Managed IT infrastructure for over 94 PCs, ensuring optimal performance and uptime for business operations.• Oversaw server management, security protocols, and backup strategies.• Facilitated the integration of technology solutions to support operational and sales processes.• Administered ERP systems, including Microsoft Business Solutions Financials (Great Plains), to streamline inventory and sales tracking.• Enhanced data security through SonicWall configuration, protecting sensitive information.• Managed and optimized email communication tools, ensuring reliable correspondence with clients and suppliers.• Applied technical skills to support company functions, directly impacting efficiency in procurement and sales coordination. -
Technical Support EngineerTabarak Computer Systems Sep 2000 - Jun 2022Cairo, Egypt• Provided support and training on enterprise-level software and hardware solutions.• Assisted in the installation and troubleshooting of BaaN ERP applications, crucial for inventory and supply chain management.• Handled first-level Oracle Financials support, ensuring seamless financial operations.
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Technical Support EngineerGb Corp Oct 1999 - Sep 2000Cairo, Egypt• Operated BaaN ERP modules for sales, purchasing, inventory, and tool control, aligning technical support with the company’s automotive business.
Bassem Barsoom Education Details
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Computer Science -
Higher Institute Of Specific StudiesGood
Frequently Asked Questions about Bassem Barsoom
What company does Bassem Barsoom work for?
Bassem Barsoom works for Startex Egypt
What is Bassem Barsoom's role at the current company?
Bassem Barsoom's current role is Technical Support Engineer.
What schools did Bassem Barsoom attend?
Bassem Barsoom attended Higher Technological Institute, Higher Institute Of Specific Studies.
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