Give the proper training to the new joiners for the product knowledge and soft skills, Measure and Evaluate each and every agent on a daily basis., Work on the weak points for every agent individually.Monitoring the level of the customer service provided. Profiling agents according to their languages and skills, Giving one to one sessions to ensure maintaining excellent customer experience

Handling escalations and complaints submitted by customers regarding product, Advisers, , Authorized service providers or any other channels. Worked with the staff management to develop better ways to deliver services to all customers throughout the day.

LYNKS Corporation :Handling Daily basis operations

( SONY United Kingdom & Europe Account)Managed team and achieved 95% customer satisfaction score based on feedback forms. Handled successfully quality assurance over 100+ phone calls daily. Maintained Quality Scores According to Client attributes by following up with Agents and providing the appropriate coaching needed and follow up to maintain Quality scores. Improved average QA time by 15%, allowing more projects to achieve completion on time. Shared… Show more ( SONY United Kingdom & Europe Account)Managed team and achieved 95% customer satisfaction score based on feedback forms. Handled successfully quality assurance over 100+ phone calls daily. Maintained Quality Scores According to Client attributes by following up with Agents and providing the appropriate coaching needed and follow up to maintain Quality scores. Improved average QA time by 15%, allowing more projects to achieve completion on time. Shared technical guidance with two junior Quality Assurance Analysts while leading the QA process for two software projects. Show less

(AT&T U.S.A Account)- Handle the customer’s requests to completion.- Handle the customer’s inquiries in a timely manner.- Achieve Net Promoter Score (NPS) Targets.- First Time Resolution.- Handle irate customers, achieve customer’s satisfaction and guarantee customer loyalty.- Provide customers with accurate information and guide them through the right process.- Achieve the standard quality level.- Adhere to restrict time frame through attendance and… Show more (AT&T U.S.A Account)- Handle the customer’s requests to completion.- Handle the customer’s inquiries in a timely manner.- Achieve Net Promoter Score (NPS) Targets.- First Time Resolution.- Handle irate customers, achieve customer’s satisfaction and guarantee customer loyalty.- Provide customers with accurate information and guide them through the right process.- Achieve the standard quality level.- Adhere to restrict time frame through attendance and adherence.- Follow up with the customers to make sure their issues have been taken care of.- Make sure the customers are getting the best value out of their money they are paying.- Recommend potential products or services to management by collecting customer information and analyzingcustomer needs.- Resolve customer's issues by clarifying the customer's complaint, determining the cause of the issue, selectingand explaining the best solution to resolve the issue, expediting correction or adjustment, following up to ensureresolution. Show less

Owner's Union is a Construction company we believe that safety, quality, and production are equally important togrowing our business. We work daily to create a world-class work environment where all employees attend to safetyissues through education in hazard recognition and avoidance, with management leading by example to demonstrate thisall-inclusive commitment to safety.Job Description:- Handle all related questions before and after sales.- provides all necessary… Show more Owner's Union is a Construction company we believe that safety, quality, and production are equally important togrowing our business. We work daily to create a world-class work environment where all employees attend to safetyissues through education in hazard recognition and avoidance, with management leading by example to demonstrate thisall-inclusive commitment to safety.Job Description:- Handle all related questions before and after sales.- provides all necessary information including data to the clients.- Arrange meetings for signing contracts with the clients and managers.- Remind the clients with the due dates and collection process through bank transfers.- Receiving client's complaints and reassure resolutions regarding the company's policies. Show less

Direct Sales RepresentativeJob Description:- Collect data of the potential clients.- Calling and arrange appointments in a daily basis.- Explain credit-card benefits to the clients.- Achieve Targets in a daily and monthly basis.