Bassem El Sayed Email & Phone Number

Al Jizah, Egypt

Cairo, Egypt

Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.Attends to referred and unsolved problematic situations.Ensures the smooth and proactive operation of the operations on a daily basis.Ensures that the fire exits are clear of obstructions in accordance with the hotel Policy.All front-office sections must be supported and assisted.Ensures that all guests receive prompt, cordial attention and personal recognition, and that any problems that arise are resolved.Inform and coordinate front-office issues with other operating departments, such as housekeeping, engineering, sales, and butlers.Optimizing key performance indicators (KPIs) and improving the usage of assets within the hotel.If there are any unresolved room issues, follow up with housekeeping. Ensuring that all customer complaints are resolved in a professional courteous manner and that serious Complaints are recorded and reported to senior management. Maintains appropriate departmental employee standards of conduct, dress, uniforms, hygiene, appearance, and posture. Leading and managing incident I reviews and giving appropriate consideration.Increasing sales through a great understanding of products, promotions and events. Control walk-in room availability and hold guests accountable for departure dates and times. Promotes in house sales and facilities to maximize hotel revenues. Understand and carries out duties in line with Hotel Emergency Procedures. In overbooked situations, coordinates and assists with guest accommodation and transportation. Completes the welcome and farewell of VIPs, delegations, and group leaders as appropriate. Check all arrival folios; follow up on the credit standing of walk-in guests; and verify account validity in accordance with company guidelines. Check the accuracy of all billing instructions and guest credits.

Egypt

In charge of all E-Commerce for the Channels manager such as Booking.com, Expedia, Airbnb, and others.My job description includes account management and administration.

Egypt

Supervise the day-to-day operations of front desks and reception areas for business primarily in the hospitality industry. train and manage staff, supervise administrative and clerical duties, and address customer complaints and queries.Defining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and equipment.Managing budgets, records, and contracts.Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.Conducting performance reviews with the front desk staff.Generating reports and feedback for presentation to the general manager.Performing administrative duties such as filing and updating records, among others, as needed.

Egypt

Provide outstanding services and ensure customer satisfaction.Address customer concerns and complaints promptly and professionally.Respond to customer needs and requests promptly.Answer phone switchboards and transfer call and take messages.Manage incoming and outgoing mails and faxes.Post charges to customers and handles card and cash transactions.Plan and assign workloads for front office associates.Supervise associates in their assigned job duties.Prepare operational and financial records for Manager to review.Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.Assist in hiring and training associates in front office duties.Evaluate the performance of associates and provide appropriate feedback.Ensure associates follow company policies and operational procedures.Schedule regular meetings to discuss issues and updates.Educate associates on safety, emergency and security procedures.

Egypt

Responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.Keep track of monthly, quarterly and yearly goalsWork with management to assess and improve processes and policiesMonitor and report on revenue and cash flowUphold and enforce company policiesTrain new hiresAddress employee complaints or performance issues as neededCheck-in with employees regularly to determine satisfactionSchedule shiftsHelp management create the department’s budgetAddress customer issues and complaintsSchedule regular maintenance and cleaning of facilitiesMeet regularly with upper management to stay informed on company issues

Egypt

I was responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Applicants must address problems guests have with their rooms, collect payments and settle the register at the end of the workday. Other duties include providing extra services ordered by guests, communicating with and instructing other employees and ensuring the lobby remains clean.Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.

Egypt

Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.

Egypt

Supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping staff when needed. Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.

Egypt

Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.

Bachelor'S Degree, Tourism And Hotels, Good

High School, High School, Good