Bassem El Sayed Mohamed Email & Phone Number

Dubai, Ae

Dubai, Dubai, United Arab Emirates

Expo City Dubai

Dubai, United Arab Emirates

Blackburn, England, United Kingdom

Middleeasthotel.com is a global B2C hotel booking engine based in the UK and owned by M.Zhaid travel Blackburn, UK that has over than 30 years’ experience in travel field.Duties:• Contracting all target properties in the target market assigned by the management.• Keep following up with suppliers until contract is signed.• Perform all data entry work for relative signed contracts in his target.• Keep in touch with hoteliers and provide technical support when needed.• Keep surfing the other competitors interfaces for updates and checking rate parity.• Fetching best rate offers and availability from contracted hotels.• Preparing all required reports as per the management requirements.• Keep records of all related job data.

Booking247.com is a global B2B hotel booking engine based in the UK and owned by M.Zhaid travel Blackburn, UK that has over than 30 years’ experience in travel field.Duties:• Contracting all target properties in the target market assigned by the management.• Keep following up with suppliers until contract is signed.• Perform all data entry work for relative signed contracts in his target.• Keep in touch with hoteliers and provide technical support when needed.• Keep surfing the other competitors interfaces for updates and checking rate parity.• Fetching best rate offers and availability from contracted hotels.• Preparing all required reports as per the management requirements.• Keep records of all related job data.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Marsa Alam, Al Bahr Al Ahmar, Egypt

• Maintains working relationships and communicates with all departments.• Trains, cross –trains, and retrains all front office personnel.• Updates group information. Maintains, monitors, and prepares group requirements.• Relays information to appropriate personnel.• Maximize room revenue and occupancy by reviewing status daily.• Analyze rate variance, monitor credit report and maintain close observation of daily house count. • Monitor selling status of house daily.• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

Marsa Alam, Red Sea Governorate, Egypt

• Maintains working relationships and communicates with all departments.• Trains, cross –trains, and retrains all front office personnel.• Updates group information. Maintains, monitors, and prepares grouprequirements. Relays information to appropriate personnel.• Maximize room revenue and occupancy by reviewing status daily. • Analyze rate variance, monitor credit report and maintain close observation of daily housecount.

South Sinai Governrate, Sharm El Sheikh

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.• Conduct Breifing for all staff during Night Shift.• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. • Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.• Maintain a professional and high quality service oriented environment at all times.• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.• Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.• Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.• Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward

Sharm El Sheikh

Egypt , Ganub Sinai , Sharm El Sheikh

I’m committed to communicate with our partner field market to providing quality services and as such I like to keep in touch with customer needs views on the products that we and our partner field market sell .

* Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.* Provides functional assistance and direction to all departments.* Cooperates, coordinates and communicates with other hotel departments as required.

Bachelor'S Degree, Social Work

Social Services

Profession Diploma, Egyptology Civilizations

Activities and Societies: Egyptology Civilizations, Egyptology Guidance

Master Of Business Administration - Mba, International Relations And Affairs