With over than 20 years of experience in Aftersales customer experience and aftermarket business , I am a passionate and certified leader who strives to deliver excellence and satisfaction to our clients across different countries and industries. I have successfully managed and improved the services delivery, operations management, and customer experience functions of our organization, as well as expanded our export market and revenue.I have also developed and coached a high-performing team of customer service professionals, using my skills in active listening, leadership communication, and conflict resolution. I have earned multiple certifications from LinkedIn in these areas, as well as in boosting my confidence and public speaking skills. My goal is to continue to enhance the quality and value of our customer relationships and drive the growth and innovation of our aftermarket business.