Bassem Hussein Email & Phone Number

Egypt

* Proactively engage with the customers to understand their needs, challenges, and objectives.* Serve as the primary point of contact for the assigned accounts, build up trust and confidence in our partnershipfrom onboarding through the full customer lifecycle.* Develop a deep understanding of the customer's business and industry to provide tailored.

Cairo, Egypt

• EXCOM reporting, KPI expert & audit management, Technology
• Technology Benchmark & reporting
• Assess the performance vs. the completion & other affiliates in terms of technical KPIs, Investments & market position.
• Design & generate a regular report scheme to provide upper management with efficient information for decision making.
• Manage the preparation of board, town hall & CEO presentations to focus on the support needed or achievements announcement.
• Audit & business continuity management

Cairo - Egypt

• Preparing daily traffic report for the whole network
• Responsible for extracting and reporting counters and KPI’s from all network tools, supporting projects, budget and KPIs administration in order to provide the high telecom authorities with the company keys performance
• Establishing the departmental processes and follow up the implementation between the related departments
• Control and Report NEO Dashboard to Technology Vice President weekly and monthly
• Conduct trend analysis and Maintain Tracking of previous counters and keep a complete historical reports database
• Responsible for the issuance and development of the Quality Report and to add new switches and/or other relevant counters (signaling, Capacity, BHCA, ERL, Gateways)

* Set the strategy for the new department established for quality assurance* Developing forms, templates and action plans to monitor and enhance the quality in corporate operations * Set the quality plan in coordination with marketing and customer care to assess the quality of all mobily customer interfacing spots* Preparing strategic processes covering.

* Managing Mystery Shopper and Mystery Caller project concerning the call center and MobiNil shops* Monitoring MobiNil Call Center calls for evaluation and ensure following quality standards * Coordinating between the customer service and the sales department to facilitate the flow of the workload * Implementation the recommended corrective Proactively.

A member of MobiNil Save Team Department, STD, the most important branch in the customer service department ( VIP Branch)STD, the last stage in solving customers' complaintsAuthorized to have the free hand to provide customers with all MobiNil offers and facilities according to the case itselfCoordinating with MobiNil various departments to investigate.

Handled personal selling and customer presentation through the phone (Telesales)Follow up on all inquires to ensure that the customer receives a prompt and satisfactory response in accordance with the pre-defined targetsAbility to resolve customer complaints during initial phone callAbility to understand, analyze and resolve customer complaints Ability to.

in CNE Co. (Cable Network Egypt)Emphasizing on personal selling and customer presentationAbility to arrange appointments through the phone and conduct a selling presentation Finalizing the deal with the customer and follow up all the customers' inquiriesArranging an appointment between the technical staff for installationConduct follow up sales calls to.

Auditing ships documents and preparing invoices and statements of accounts for all shipping linesProcessing the data for ships in the internetResponsible for sending E-mails to agents and other shipping co. around the worldApplying and working with the special container management program concerning all shipping linesTraining Courses DELGET special.

Bachelor Of Commerce, English Section; Accounting

Coursework: Accounting, Marketing, Finance, Management, Sales, Cost, Insurance, Economics

Education record